Manager I - Business Analysis (third party risk management)

The Manager I - Business Analysis role within Global Real Estate and Workplace Experience (GREWE) at American Express involves leading a team of 2-3 members to manage third-party lifecycle management requirements and other Risk Performance Metric deliverables. Key responsibilities include supporting vendor onboarding, ensuring compliance with various stakeholders like Business Continuity Management, Global Privacy Office, and Information Security, coordinating payment procedures, monitoring post-contract governance, and implementing PRSA/RCSA and business continuity for vendors. The role also entails leading real estate vendor audits and identifying opportunities for process simplification.

Must Have

• Lead a team of 2-3 members in third-party lifecycle management and Risk Performance Metric deliverables.
• Ensure no impact on RPR metric for Business Unit.
• Support vendor onboarding process, including SmartBuy requests and document tracking.
• Engage with Business Continuity Management, Global Privacy Office, Information Security for vendor compliance.
• Coordinate payment procedures and add tracking to contracts.
• Monitor post-contract governance and timely submission of Ongoing Monitoring activities.
• Implement PRSA/RCSA requirements for vendors.
• Implement business continuity for vendors.
• Assist with contract management and timely termination activities.
• Track changes to payment methods and business updates for vendors.
• Lead real estate vendor audit processes.
• Work on additional compliance processes (audit support, compliance activity).
• 7+ years of experience with 4+ years in Third party Risk Management, Risk and Compliance, Operational risk, or auditing.
• Project management experience with proven track record.
• Experience in process governance, aligning with policies, regulatory frameworks, and operational standards.
• Supporting identification of operational risks throughout business processes and systems.
• Facilitating risk assessment performance and testing programs.
• Sound analytical and problem-solving skills, including data analysis, trend identification, and risk scenario evaluation.
• Excellent communication with proven record of collaboration.

Good to Have

• Bachelor’s degree or equivalent in Economics, Mathematics, Statistics or relevant stream.
• Knowledge and certification of risk management or project management.
• Excellent Knowledge on MS Tools- proficient in Excel, PowerPoint, Power BI.
• Knowledge of analytics.
• Experience with Ariba, Conga, Process Unity and Archer.
• Information security management, vendor management, operational risk, project management skills.

Perks & Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• Generous paid parental leave policies
• Free access to global on-site wellness centers staffed with nurses and doctors
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities

Work Location Options:

Hybrid

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Real Estate and Workplace Experience (GREWE) is the global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, and airport lounges. The sites may be owned, leased, or be occupied through a serviced space arrangement. Real estate is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

How will you make an impact in this role?

1. Lead a team of 2-3 team members in managing the third-party lifecycle management requirements for the business unit and other Risk Performance Metric deliverables.

2. Responsible to ensure no impact on RPR metric for Business Unit.

3. Support the vendor onboarding process in general: use of SmartBuy requests, overall tracking of documents and updates of vendor progression between GSM and the Vendor.

4. Engage with multiple stakeholders- Business Continuity Management, Global Privacy Office, Information Security to ensure timely completion and compliance in vendor onboarding.

5. Identify opportunities to make long term impacts on process simplification of vendor management.

6. Coordinate payment procedures- create additional tracking and reference material to be added to Contract.

7. Monitor post contract governance of vendors and ensure timely submission of Ongoing Monitoring activities.

8. Implement PRSA/ RCSA requirements for vendors.

9. Implement business continuity for the vendors to ensure there is no impact on AXP due to vendor performance issue.

10. Assist with contract management, timely termination and completion of all activities related to termination on time.

11. Track changes to payment methods and or business updates for vendors.

12. Lead real estate vendor audit processes.

13. Work on additional compliance process as and when needed- audit support, compliance activity etc.

Critical factors to success:

The resource should have the following attributes:

• Strong relationship management skills, with exceptional written and verbal communication skills. Ability to respond to complex questions about TLM & RPR program requirements, ratings, trends and due diligence requirements.
• Excellent collaborator is a must for this role.
• Capability of making decisions in short amount of time is going to be essential.
• Being able to lead meetings at leadership level.
• Issue and follow agendas- ensure all deliverables are completed within due date without fail. Escalate fast.
• Create long term strategies for efficiency and adherence to compliance.
• Thorough and detailed: information management skills; the needs include being able to manage, track (and track down), request, document, update, information over an extended timeline. Being organized will be necessary.
• Capable of Leading a Team: The candidate needs to have team management skills.
• Logical and capable of Analytical thinking: A resource focusing on the overall requirements of the compliance for multiple vendors (continuously) will be able to create specific tracking documents and tracking procedures- it is expected that efficiencies can be created by the resource.
• Proactive: A resource that is reactive will not be effective. As the needs and requirements are understood and as those needs/requirements are part of a larger Project an effective resource should be able to plan and track requirements based on the Project Managers viewpoint.
• Flexible: This is a resource that will be working in various regions. Differences in contracts, communication expectations, working relationships, will be common. The resource will need to understand, take advantage of and or deal with these cultural differences.
• An excellent problem solver with research-oriented approach.
• Ability to adhere to deadlines without fail.
• Ability to Identify and drive Process Efficiencies.
• Results Driven and focused.

Minimum Experience

• 7+ year of experience with 4 years or more experience in Third party Risk Management, Risk and Compliance, Operational risk, auditing, or a similar field.
• Project management experience with proven track record.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Supporting identification of operational risks throughout business processes and systems.
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Excellent communication with proven record of collaboration is essential.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education on Economics, Mathematics, Statistics or relevant stream. Knowledge and certification of risk management or project management is an added advantage.
• Excellent Knowledge on MS Tools- proficient in Excel, PowerPoint, Power BI.
• Knowledge of analytics is an added advantage for this role.
• Ariba, Conga, Process unity and Archer Experience is a must.
• Information security management, vendor management, operational risk, project management skills are essential.