CS Tools Access Analyst

The CS Tools Access Analyst at eBay is a key role within the Global Customer Experience (GCX) Access Management team. This position focuses on providing secure, compliant, and scalable access solutions across critical enterprise systems like NICE, eWFM, Siebel, and Genesys. The analyst will contribute to data governance, business continuity, and audit-readiness by developing and maintaining a centralized Secure Access platform and governance program, helping to reshape the future of ecommerce.

Must Have

• Analyze and specify access needs across enterprise systems (NICE, eWFM, Siebel, Genesys).
• Integrate systems into a unified Secure Access Management platform.
• Assist in automating Role-Based Access Control (RBAC) procedures.
• Evaluate user provisioning workflows and implement access rules.
• Contribute to access authorization rule development.
• Assist with access audits, user base reviews, and permissions inventory.
• Bachelor’s degree in business, Information Systems, Cybersecurity, or related field.
• 1-3 years experience in access management, GRC, or IT operations.
• Experience with IAM, RBAC principles, and workflow automation.
• Strong documentation, analysis, and communication skills.
• Ability to work with cross-functional groups and collect business requirements.

Good to Have

• Working knowledge of compliance, audit, or risk management processes.
• Experience crafting access rules or supporting automated approval workflows.
• Experience with enterprise platforms such as NICE, eWFM, Siebel, Genesys.
• Understanding of access provisioning in regulated environments.
• Prior exposure to tools like JIRA, Confluence, or service management systems.

Perks & Benefits

• Play a relevant role in developing a secure and scalable access management framework.
• Partner with teams across compliance, InfoSec, and engineering to build access governance.
• Collaborate within a group dedicated to automation, security, and business enablement at scale.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Team Overview:

The Access Management team serves as a strategic unit within the Global Customer Experience (GCX) organization. We prioritise providing secure, compliant, and scalable access solutions across crucial enterprise systems such as NICE, eWFM, Siebel, and Genesys. Our efforts support data governance, business continuity, and audit-readiness by developing and maintaining a centralised Secure Access platform and governance program.

What makes this opportunity outstanding is our dedication to pushing boundaries and leaving our mark as we reshape the future of ecommerce!

What you will do:

Functional & Technical Responsibilities

• Analyse and specify access needs across enterprise systems such as NICE, eWFM, Siebel, and Genesys.
• Work together with different departments to integrate these systems into a unified Secure Access Management platform.
• Assist in automating Role-Based Access Control (RBAC) procedures to guarantee efficient and secure onboarding/offboarding.
• Evaluate user provisioning workflows and assist in the development and implementation of access rules and approval paths with a good eye toward compliance and risk mitigation.
• Contribute ideas and provide input on access authorisation rule development as automation increases.
• Assist with access audits, user base reviews, and permissions inventory to meet Information Security and regulatory requirements.

Business & Governance Support

• Participate in the development of a scalable Access Control Governance Program.
• Collaborate with compliance, Information Security, and business partners to align access controls with organization policies and standards.
• Support key initiatives such as Piggybacking Page/Resource Audit & Inventory, Protégé taxonomy simplification for system stability, and business continuity and compliance preparedness.

What we are looking for:

Minimum Qualifications:

• Bachelor’s degree in business, Information Systems, Cybersecurity, or a related field.
• 1-3 years of experience as a Business Systems Analyst or related role in access management, Governance, Risk and Compliance (GRC), or IT operations.
• Experience with identity and access management (IAM), Role Based Access Control (RBAC) principles, and workflow automation.
• Strong documentation, analysis, and communication skills.
• Ability to work with cross-functional groups and collect business requirements.

Preferred Qualifications:

• Working knowledge of compliance, audit, or risk management processes.
• Experience crafting access rules or supporting automated approval workflows.
• Experience with enterprise platforms such as NICE, eWFM, Siebel, Genesys.
• Understanding of access provisioning in regulated environments.
• Prior exposure to tools like JIRA, Confluence, or service management systems.

Why Join Us?

• Play a relevant role in developing a secure and scalable access management framework.
• Partner with teams across compliance, InfoSec, and engineering to build access governance.
• Collaborate within a group dedicated to automation, security, and business enablement at scale.

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