Program Manager, People Team

The Program Manager, People Team will be responsible for end-to-end project and program management for global and regional programs within the People Team organization. This role involves managing intake and backlog processes, ensuring timely delivery, and implementing change management. Key responsibilities include leading strategic projects, partnering with Operations, refining project management infrastructure, and driving process improvements to achieve strategic objectives.

Must Have

• Lead global, cross-functional People Team strategic projects and programs.
• Partner with Operations to lead people-impacting projects from intake to adoption.
• Collaborate on refining project management infrastructure, processes, and tools.
• Identify, support, and implement process improvement initiatives.
• Influence and inspire change for efficient implementation and delivery.
• Prepare regular updates and establish operational mechanisms for program progress.
• Provide change management consultation for global People Team initiatives.
• Serve as central point of contact for program details and status.
• Provide thought leadership to ensure program delivery meets objectives.
• Excellent priority setting, planning, and organizing skills.
• Strong technical project/program management skills.
• Ability to balance multiple, complex projects in a fast-paced environment.
• Strong change management skills and track record of adoption.
• Agile and Waterfall project management experience.
• Experience with Smartsheets, Monday, and/or Jira.
• Excellent verbal and written communication skills.
• Ability to develop strong professional relationships.
• Ability to problem solve and make decisions with good judgment.
• Creative thinking.
• 6+ years of professional experience in a dynamic environment.

Good to Have

• Work experience in human resources, with familiarity with compensation, benefits and wellness programs, and M&A.
• Bachelor’s degree.
• PMP certification.
• Change Management certification.

We're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The PMO Program Manager will be responsible for the end-to-end project and program management passionate about global and regional programs driven by business needs for the People Team organization! They will manage the intake and backlog process to drive collaborative, timely, on-schedule results, optimally completing change management for all projects implemented.

What you will accomplish :

• Lead and collaborate on global, cross-functional People Team strategic projects and programs
• Partner closely with the Operations organization (Technology Solutions, Frontline, People Experience) to lead people-impacting projects from intake to adoption
• Collaborate closely with the other PMO, Operations, and People Team organization team members in applying and refining our project management infrastructure, processes, tools and techniques
• Work with key stakeholders to identify, support, and implement process improvement initiatives to enable strategic objectives.
• Influence and inspire change to ensure efficient implementation, proactive stakeholder management, teamwork, budget sensitivity and delivery timelines
• Prepare regular updates to ensure insights are shared and establish operational mechanisms to review progress of programs
• Provide change management consultation for global People Team initiatives
• Serve as the central point of contact for team members for program details and status
• Provide thought leadership and influence to ensure program delivery meets targeted objectives and strategic goals

What you will bring:

• Passion for purpose driven nature
• Excellent priority setting, planning, and organizing skills with attention to detail
• Strong, proven technical project/program management skills to drive projects from inception to operationalization
• Ability to balance multiple, complex projects in a fast-paced and results-oriented environment
• Work experience in human resources, with familiarity with compensation, benefits and wellness programs, and M&A preferred
• Strong change management skills and experience with a strong track record of adoption
• Agile and waterflow project management experience (and how to blend the two)
• Experience with Smartsheets, Monday and / or Jira (building roll ups and widgets)
• Ability to thrive in an environment that at times may have ambiguity and constant change
• Excellent verbal and written communication skills and ability to develop strong professional relationships with peers, managers, executives and cross-functional teams
• Ability to use good judgment to problem solve, make decisions and involve vital individuals at the appropriate time
• Creative thinking
• A bias to action
• 6+ years of professional experience in a fast fast-paced and dynamic environment
• Bachelor’s degree preferred
• PMP certification preferred
• Change Management certification preferred

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