NOC Team Lead

We are searching for an accomplished NOC (Network Operations Center) Team Lead and Technical Expert with over 10 years of hands-on experience in leading NOC teams and managing complex IT environments. The ideal candidate will possess deep technical expertise in network, server, cloud, and application monitoring, combined with a proven track record in people management, team development, and operational excellence. This role requires a leader who can drive both strategic initiatives and day-to-day operations, ensuring optimal network performance and security while fostering a high-performing team culture. Key responsibilities include leading and mentoring the NOC team, overseeing real-time monitoring of IT infrastructure, troubleshooting complex issues, implementing proactive and reactive processes, and collaborating with cross-functional teams.

Must Have

• Lead and mentor the NOC team
• Oversee real-time monitoring of IT infrastructure, including networks, servers, applications, and cloud environments
• Serve as the technical expert in troubleshooting and resolving complex network and infrastructure issues
• Implement and refine proactive and reactive processes to prevent and address incidents
• Collaborate with cross-functional teams and stakeholders to improve operational workflows
• Develop and maintain documentation, SOPs, and training materials
• Drive continuous evaluation of network performance
• Provide regular reporting and updates to leadership on service metrics and KPIs
• ITIL v3 or ITIL 4 Foundation certification
• Ensure that network issues are resolved within established SLAs
• Collaborate with other NOC Shift Leads and teams to address cross-functional issues
• Analyze incidents, identify root causes, and implement corrective actions
• Ready to work in 24/7 operational model
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 10+ years of experience in IT infrastructure management, cloud environment management, and network monitoring
• Proven experience in leading and mentoring a team of IT professionals
• In-depth knowledge of IT infrastructure, cloud technologies, and network systems
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills

Good to Have

• ITIL v3 or ITIL 4 Intermediate or Expert level certification

Perks & Benefits

• Hybrid work flexibility
• Comprehensive healthcare benefits
• Financial wellness programs
• Cultural celebrations

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

We are searching for an accomplished NOC (Network Operations Center) Team Lead and Technical Expert with over 10 years of hands-on experience in leading NOC teams and managing complex IT environments. The ideal candidate will possess deep technical expertise in network, server, cloud, and application monitoring, combined with a proven track record in people management, team development, and operational excellence. This role requires a leader who can drive both strategic initiatives and day-to-day operations, ensuring optimal network performance and security while fostering a high-performing team culture.

• Key Responsibilities
• Lead and mentor the NOC team, leveraging extensive people management experience to develop talent, drive accountability, and promote continuous improvement.
• Oversee the real-time monitoring of IT infrastructure, including networks, servers, applications, and cloud environments, using advanced monitoring tools and automation.
• Serve as the technical expert in troubleshooting and resolving complex network and infrastructure issues, ensuring rapid response and minimal downtime.
• Implement and refine both proactive and reactive processes to prevent and address incidents, outages, and performance bottlenecks.
• Collaborate with cross-functional teams and stakeholders to improve operational workflows, enhance system reliability, and uphold security standards.
• Develop and maintain documentation, SOPs, and training materials to ensure consistency and knowledge sharing within the NOC team.
• Drive continuous evaluation of network performance, recommending and implementing improvements based on industry’s best practices and emerging technologies.
• Provide regular reporting and updates to leadership on service metrics and KPIs.
• ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred).
• Ensure that network issues are resolved within established SLAs.
• Collaborate with other NOC Shift Leads and teams to address cross-functional issues.
• Analyze incidents, identify root causes, and implement corrective actions as needed.
• Ready to work in 24/7 operational model.

• Qualifications
• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: 10+ years of experience in IT infrastructure management, cloud environment management, and network monitoring.
• Leadership: Proven experience in leading and mentoring a team of IT professionals.
• Technical Skills: In-depth knowledge of IT infrastructure, cloud technologies, and network systems.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical stakeholders.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.