Operational Excellence (OpEx) Specialist (Compliance Operations)
Job Summary
Job Description
OKX is a leading digital asset trading platform. The Operational Excellence (OpEx) Specialist will focus on improving Compliance Operation workflows for efficiency, effectiveness, and compliance. Responsibilities include identifying improvement areas, developing systematic approaches to streamline processes, enhance productivity, and improve user experiences. The role requires thriving in a fast-paced, collaborative, process-driven environment with strong prioritization skills and a willingness to get the job done. The specialist will drive results and support the growth and adoption of Compliance processes, features, and services.
Must have:
- Lead process improvement initiatives for compliance operations.
- Design and optimize end-to-end workflows using automation.
- Collaborate with cross-functional teams on solutions.
- Monitor operational performance metrics for data-driven decisions.
- Develop standard operating procedures (SOPs).
- Support RegTech solution implementation.
- Act as a change agent for operational excellence.
- Mitigate operational risks and ensure robust controls.
Good to have:
- Bachelor or Master's Degree in business, engineering, or related field.
- Experience in Lean, Six Sigma, or Agile methodologies.
- Strong influencing and persuasive skills.
- Familiarity with project management principles.
- Understanding of regulatory compliance frameworks (KYC, AML, Sanctions).
Perks:
- Competitive remuneration package (Basic Salary + Yearly Bonus).
- Meal Allowance up to RM 500/month.
- Monthly Team Building.
- RM 3,500 Benefits per annum (Training & Wellness).
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion.
- Employee engagement, recognition, and appreciation program.
- Multinational working environment.
7 skills required
Job Details
About OKX
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.
OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop improving our customer experience.
About the opportunity
The Operational Excellence (OpEx) Specialist will think big about the Compliance Operation workflows and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, being compliant. The OpEx Specialist is mainly responsible for identifying areas of improvement within the Compliance Operation team and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.
At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of Compliance processes, features, and services.
What You'll be Doing
- Lead and execute process improvement initiatives to enhance efficiency, accuracy, and scalability across compliance operations, such as KYC, transaction monitoring, and Sanction controls.
- Design, implement, and optimize end-to-end workflows, leveraging automation and digital tools to reduce manual touchpoints and operational risk.
- Collaborate closely with Compliance, Risk, Product, and Engineering teams to identify pain points and deliver sustainable solutions that meet regulatory requirements and business goals.
- Monitor and analyze operational performance metrics to drive data-driven decision-making and continuous improvement efforts.
- Develop and maintain standard operating procedures (SOPs) and best practices to ensure consistency and adherence to internal regulations and external regulations.
- Support implementation of RegTech solutions, including testing, rollout, and performance evaluation, to improve compliance controls.
- Act as a change agent to promote a culture of operational excellence, continuous improvement, and innovation within the compliance operations function.
- Identify and mitigate operational risks, working with relevant teams to ensure robust controls and audit readiness.
What We Look For In You
- Bachelor or Master's Degree in business administration, engineering, operations management, or a related field.
- 3+ years of experience in compliance operations, process improvement, risk management, or related functions within the financial services or fintech industry.
- Proven experience in process optimization, workflow automation, and operational efficiency projects using methodologies such as Lean, Six Sigma, or Agile.
- Demonstrated ability to build trust and facilitate consensus among cross-functional teams.
- Ability to manage through complexity to identify solutions and deliver results.
- Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization.
- Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Excellent communication and writing skills, and attentive to details.
- Strong understanding of regulatory compliance frameworks (e.g., KYC, Transaction Monitoring, Sanctions etc.) is preferred.
Perks & Benefits
- Competitive remuneration package (Basic Salary + Yearly Bonus).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 3,500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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