Operations Lead - AI

Nasdaq

15-18 Years | Mumbai, Maharashtra, India (On Site) | Full Time | 1 day ago

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Job Summary

Nasdaq Technology is seeking an AI Ops Specialist in Mumbai, India, to join the FinTech Client Success organization. This role focuses on operational management of AI initiatives, driving adoption of AI tooling across the CX organization, and optimizing its financial impact. Responsibilities include defining KPIs, tracking financial impacts, driving adoption campaigns, collaborating on learning paths, and optimizing costs to maximize ROI for AI tooling.

Must Have

Develop and implement software solutions.
Define adoption KPIs and metrics in collaboration with practice leaders.
Convert defined metrics into financial impacts, aligning with budgets and targets.
Drive adoption of AI tooling through focused campaigns and initiatives.
Collaborate with internal Learning & Development teams to curate learning courses, certifications, and learning paths.
Evaluate AI initiatives, using cost vs. benefit analysis and tracking ROI indicators.
Optimize operating and capital costs to maximize ROI for AI tooling.
Present findings clearly and accurately to stakeholders across functional and technical domains.
15-18 years of experience with proven expertise in AI initiatives and operations.
Strong knowledge of finance and financial impact analysis.
Strong analytical skill to analyze available data and develop reports and dashboards.
Bachelor’s or higher degree in Engineering, Technology, or equivalent technical expertise.
Excellent communication skills with the ability to present findings clearly and accurately.
Strong interpersonal skills to effective engagement with different stakeholders.
Ability to collaborate with cross functional teams and drive action plans for delivering specified objectives.

Good to Have

Expert level proficiency in Excel and Power BI.
Familiarity with AI governance, and ethical AI practices.
Exposure to enterprise-level AI deployments and integrations.

Perks & Benefits

Hybrid work model (NasdaqBlend) offering flexibility to work from home, office, or a mix.
Total rewards program (You&Q) covering wealth building, career growth, well-being, and family care.

Job Description

Nasdaq Technology is looking for a passionate AI Ops Specialist with focus on AI Operations, to join the technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a AI Ops Specialist, you are accountable for measuring (operationally and financially), and for driving and optimizing the adoption of the AI tooling across the CX organization. This role requires a blend of technical expertise, financial acumen, and strong communication skills to ensure AI initiatives deliver measurable business value.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets

With this position we offer

Join the FinTech Client Success organization, as a member of the PMO team you will be responsible for operational management of the AI initiatives aimed at enhancing innovation and operational efficiency within the Client Experience teams.

Role Responsibilities -

As a AI Ops Specialist, your focus will be developing and implementing software solutions. Besides working closely with your colleagues, you will also work closely with Nasdaq teams in other countries.

Define adoption KPIs and metrics in collaboration with practice leaders - define the corresponding dashboards and tracking mechanisms – put monitoring in place
Convert defined metrics into financial impacts, in collaboration with the Finance and Management teams, and align with budgets and targets.
Drive adoption of AI tooling through focused campaigns and initiatives.
Collaborate with the internal Learning & Development teams to curate learning courses, certifications, and learning paths.
Evaluate AI initiatives, using cost vs. benefit analysis and tracking the expected ROI indicators.
Optimize operating and capital costs to maximize ROI for AI tooling.
Present findings clearly and accurately to stakeholders across functional and technical domains, including finance teams.

We expect you to have: (Minimum Qualifications)

15-18 years of experience with proven expertise in AI initiatives and operations.
Strong knowledge of finance and financial impact analysis.
Strong analytical skill to analyze available data and able to develop reports and dashboards to support the leadership in timely and effective decision making.
Bachelor’s or higher degree in Engineering, Technology, or equivalent technical expertise.
Excellent communication skills with the ability to present findings clearly and accurately.
Strong interpersonal skills to effective engagement with different stakeholders.

Ability to collaborate with cross functional teams and drive the action plans for delivering the specified objectives.

It would be great if you (Preferred Qualifications)

Expert level proficiency in Excel and Power BI.
Familiarity with AI governance, and ethical AI practices.
Exposure to enterprise-level AI deployments and integrations.

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We Power the Markets that Power the World

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

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Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details.

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