Senior Systems Operations Analyst

Join Nasdaq Vilnius as a Senior Systems Operations Analyst in the Global Operations, Application Management Group. This role involves daily business operations support in a 24/6 environment, including system start-up/shut down, change management, incident management, problem resolution, configuration management, application support, and deployment across multiple platforms for internal and external customers. You will contribute to open and transparent markets, fostering career growth and an inclusive culture within a global tech leader committed to breaking down barriers to inclusive prosperity.

Must Have

• Perform monitoring and operational management for hardware and software in a 24x7 environment.
• Function as part of a global team responsible for overall health, performance, and capacity of production.
• Contribute to the implementation and design of systems and networks with a focus on automation.
• Configure, install, maintain, and upgrade computer systems hardware and software.
• Collaborate with software developers on operations-related issues and provide support.
• Troubleshoot issues across the entire technology stack.
• Proactively investigate error conditions and follow prescribed error correction procedures.
• Recognize abnormal processing conditions and make appropriate response decisions.
• Monitor and respond to system and application-generated messages.
• Follow escalation procedures to resolve errors in a timely manner.
• Respond promptly to questions and requests from incoming calls and incident tickets.
• Create and maintain operational documentation and follow procedures.
• Review system capabilities, department workflow, and scheduling requirements.
• Identify and implement documentation gaps.
• Degree in Computer Science, Information Systems, or equivalent work experience.
• 1 to 3 years experience in a similar role.
• Solid understanding of Linux Operating System and command-line interface.
• Experience with configuration management and deployment automation tools (CHEF, Puppet, Ansible, GIT).
• Proficiency in scripting languages (Python, Unix/Linux shell, Bash, JavaScript, PowerShell).
• Experience with code repository management, CI/CD (Jenkins, GitLab, Maven).
• Experience supporting and troubleshooting real-time applications.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• High professional standards with a customer-focused mentality.
• Flexibility and adaptability to work in a fast-paced, high-pressure environment.
• Ability to work weekends on a rotational schedule.

Good to Have

• Certifications relevant to the role.
• Knowledge of network topologies, security concepts, and data communications (TCP/IP, switches, routers, LAN, WAN, DHCP, DNS, Multicast).
• Experience with containerization and orchestration using Docker, Kubernetes, OpenShift, etc.
• Experience with monitoring and observability tools such as Splunk, Datadog, Prometheus.
• Understanding of AWS, Azure, or other cloud infrastructure environments.
• Experience with Infrastructure Automation using Terraform or comparable tools.

Perks & Benefits

• Annual performance bonus
• Equity grants
• 6 additional Flex Days per year
• Additional paid leave after 2 years
• Private health insurance from day one
• III pillar pension plan with company contributions
• Discounted Nasdaq stock purchase program
• Access to premium learning platforms (Udemy, O’Reilly, etc.)
• Internal mentoring & career growth programs
• 20 days of annual vacation
• Flexible health insurance program
• Career development programs

Why Nasdaq Vilnius

When you work at Nasdaq Vilnius, you’re working for open and transparent markets so that more people can access equal opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

Join us at Nasdaq Vilnius tech hub as a Senior Systems Operations Analyst! The Global Operations, Application Management Group is responsible for daily business operations support in a 24/6 environment. The team supports system start-up and shut down, change management, incident management, problem resolution, configuration management, application support, and application deployment across multiple platforms for both internal and external customers.

Key Responsibilities

• Perform monitoring and operational management functions for hardware and software within a 24x7 processing environment
• Function as part of a global team responsible for the overall health, performance, and capacity of the production environment
• Contribute to the implementation and design of systems and networks used to operate production infrastructure with a focus on automation
• Configure, install, maintain, and upgrade computer systems hardware and software
• Collaborate with software developers on operations-related issues and provide support
• Troubleshoot issues across the entire technology stack
• Proactively investigate known and unknown error conditions and follow prescribed error correction procedures
• Recognize abnormal processing conditions and make appropriate response decisions
• Monitor and respond to system and application-generated messages
• Follow escalation procedures to resolve errors in a timely manner
• Respond promptly to questions and requests from incoming calls and incident tickets
• Create and maintain operational documentation and follow procedures in accordance with company and industry guidelines
• Review system capabilities, department workflow, and scheduling requirements
• Identify and implement documentation gaps

Required Qualifications

• Education: Degree in Computer Science, Information Systems, or other related discipline, or equivalent work experience
• Experience: 1 to 3 years in a similar role

Technical Skills

• Solid understanding of Linux Operating System and command-line interface
• Experience with at least one configuration management and deployment automation tool (CHEF, Puppet, Ansible, GIT)
• Proficiency in scripting languages such as Python, Unix/Linux shell scripting, Bash, JavaScript, PowerShell, or other programming languages
• Experience with at least one of the following: code repository management, code merge, quality checks, CI through pipeline creation, automated deployment management (using Jenkins, GitLab, Maven, or similar tools)
• Experience supporting and troubleshooting real-time applications

Competencies

• Strong analytical, problem-solving, and decision-making skills
• Excellent verbal and written communication skills
• High professional standards with a customer-focused mentality
• Flexibility and adaptability to work in a fast-paced, high-pressure environment
• Ability to work weekends on a rotational schedule

Preferred Qualifications (Nice to Have)

• Certifications relevant to the role
• Knowledge of network topologies, security concepts, and understanding of data communications (TCP/IP, switches, routers, LAN, WAN, DHCP, DNS, Multicast)
• Experience with containerization and orchestration using Docker, Kubernetes, OpenShift, etc.
• Experience with monitoring and observability tools such as Splunk, Datadog, Prometheus
• Understanding of AWS, Azure, or other cloud infrastructure environments
• Experience with Infrastructure Automation using Terraform or comparable tools

Monthly base salary 3300 - 3600 EUR gross. The final offer will be based on your experience and skills.

Work Schedule: Monday – Friday, 7 AM – 4 PM.

What we offer

• Annual performance bonus & equity grants
• 6 additional Flex Days per year
• Additional paid leave after 2 years
• Private health insurance from day one
• III pillar pension plan with company contributions
• Discounted Nasdaq stock purchase program
• Access to premium learning platforms (Udemy, O’Reilly, etc.)
• Internal mentoring & career growth programs

What happens now?

This is a full-time permanent position located in Vilnius. Nasdaq offers a hybrid workplace to find a balance between working from home and collaborating in the office, therefore it's required to come into the office at least 3 days per week.

If you think you would thrive in this role, then we would love to hear from you!

Follow the link to apply in English. As the selection process is ongoing, we might close the position earlier than the last application day. You must be eligible to work in the EU.

Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.

About Nasdaq Vilnius

Our Vilnius office is in the modern K29 business center, easily accessed via bus, but we also offer bike storage. Our working space offers an appealing, ergonomic environment, kitchen spaces, and an in-house library. The building hosts a canteen and vending machine as well as restaurants and shops within walking distance.

Nasdaq Vilnius offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. Employees receive 20 days of annual vacation (plus 1 additional flex day every two months), III pillar pension plan with additional contribution from Nasdaq, a flexible health insurance program, career development programs, and more.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.