Sr. Manager - Client Managed Services - Rebase Services

We are seeking a Sr. Manager - Client Managed Services to join the Cloud Managed Services team, reporting to the Director of Rebase Services. This role involves shaping the delivery of secure, efficient, and high-impact upgrade solutions for global clients, enabling them to leverage Calypso platform improvements. The manager will lead a team in successful Calypso version upgrades, define automated regression testing strategies, collaborate with various teams for issue resolution, communicate progress to clients, and foster talent development.

Must Have

• Lead and manage a team of professionals to deliver successful Calypso version upgrades for Cloud clients.
• Define and implement automated regression testing strategies tailored to client needs.
• Collaborate with Cloud Ops, Customer Support, PM, and Engineering teams to resolve issues quickly and efficiently.
• Communicate progress and results to clients and management through regular updates and status meetings.
• Drive talent development, goal setting, and performance reviews to build a high-performing team.
• 10+ years of experience in IT projects within the capital markets industry.
• 3+ years of experience leading professional teams.
• Strong knowledge of financial software (Calypso preferred; Murex, Summit, Kondor+, Aladdin, or SimCorp also valuable).
• Excellent communication and client-facing skills in global environments.
• Ability to design solutions that exceed KPIs and improve operational efficiency.

Good to Have

• Calypso implementation or upgrade experience.
• Advanced degree or certifications (e.g., CFA, PMP, MBA).
• Familiarity with test automation and market data tools (Bloomberg, SWIFT, MarkIt).

Perks & Benefits

• Competitive, well-rounded rewards package that supports you and your family.
• Hybrid work environment (at least 3 days a week in-office).
• Flexibility and accessibility.
• You&Q total rewards program covering wealth building, career growth, well-being, and family care.

The Role

We’re looking for a Sr. Manager - Client Managed Services to join our Cloud Managed Services team, reporting to the Director of Rebase Services. In this role, you’ll help shape how we deliver secure, efficient, and high-impact upgrade solutions for our global clients, enabling them to fully leverage improvements to the Calypso platform.

You’ll fit right in if you’re a strong leader, client-focused, and passionate about driving operational excellence, love working across teams and time zones, and get energy from solving complex challenges that make a real impact on a global scale.

What You’ll Do

• Lead and manage a team of professionals to deliver successful Calypso version upgrades for Cloud clients.
• Define and implement automated regression testing strategies tailored to client needs.
• Collaborate with Cloud Ops, Customer Support, PM, and Engineering teams to resolve issues quickly and efficiently.
• Communicate progress and results to clients and management through regular updates and status meetings.
• Drive talent development, goal setting, and performance reviews to build a high-performing team.

What You’ll Bring

• 10+ years of experience in IT projects within the capital markets industry.
• 3+ years of experience leading professional teams.
• Strong knowledge of financial software (Calypso preferred; Murex, Summit, Kondor+, Aladdin, or SimCorp also valuable).
• Excellent communication and client-facing skills in global environments.
• Ability to design solutions that exceed KPIs and improve operational efficiency.

Nice to Have

• Calypso implementation or upgrade experience.
• Advanced degree or certifications (e.g., CFA, PMP, MBA).
• Familiarity with test automation and market data tools (Bloomberg, SWIFT, MarkIt).

This position will be located in Mexico and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We Power the Markets that Power the World

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

Read More

Don’t See the Right Role? Stay Connected

Join our Talent Community to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq.

Work Where and How You Thrive

Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details.

What Makes Nasdaq Different? Our Purpose

We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book.

Read More

Your Growth Is Our Investment

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.

Join the Team Advancing Economic Progress for All.

Read More