Order Management Analyst

This role involves reviewing, validating, and accurately entering sales order data into the system to ensure precise delivery dates. The analyst will confirm order details with customers, monitor order flow, and adhere to standard procedures for seamless execution from creation to invoicing. Key tasks include generating monthly reports on order receipts and supporting various requests such as product returns, credits, debits, and assessing delivery options to meet customer needs effectively.

Must Have

• Review and validate sales order data for accuracy and completeness.
• Enter orders into the computer system to determine delivery dates.
• Confirm order details and delivery timelines to customers.
• Monitor sales order flow to ensure timely processing.
• Adhere to standard working procedures for sales order processing.
• Oversee sales orders from creation to delivery and invoicing.
• Generate monthly reports on order receipts.
• Support requests for product returns, credits, debits, and delivery options.
• High School Diploma or Vocational Education.
• Fluent in English.

Good to Have

• Supply Chain Management (SCM)
• Enterprise Resource Planning (ERP) Systems
• Order Management Software
• Data Analysis & Interpretation
• Data Management
• Documentation & Reporting
• Customer Relationship Management (CRM) Software
• Order Fulfillment

Job Title

Order Management Analyst

Job Description

Job Responsibilities:

• Reviews and validates sales order data upon receipt, ensuring all information is accurate and complete to maintain high processing standards.

• Adds necessary data and meticulously enters the order into the computer system, facilitating the accurate determination of delivery dates.

• Promptly confirms order details to customers, providing clear communication regarding expected delivery timelines to enhance customer satisfaction.

• Monitors the flow of sales orders closely, tracking progress and intervening as needed to ensure timely processing and address any potential issues.

• Adheres strictly to standard working procedures, ensuring consistency and precision in sales order processing and maintaining operational efficiency.

• Maintains vigilant oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless execution and fulfillment.

• Generates detailed monthly reports on order receipts, offering valuable insights into order volumes, patterns, and trends to support strategic decision-making.

• Supports various requests in accordance with established protocols, including creating approved product return orders, handling credits and debits, and carefully assessing delivery options and schedules to meet customer needs effectively.

Minimum required Education:

High School Diploma, Vocational Education.

Fluent in English

Preferred Skills:

• Supply Chain Management (SCM)

• Enterprise Resource Planning (ERP) Systems

• Order Management Software

• Data Analysis & Interpretation

• Data Management

• Documentation & Reporting

• Customer Relationship Management (CRM) Software

• Order Fulfillment

How we work together

We believe that we are better together than apart.

For our office-based teams, this means working in-person at least 3 days per week in our office in Varginha - MG

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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• Discover our rich and exciting history

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• Learn more about our purpose

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

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About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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