Order Management & Billing Analyst

NCR Commerce Japan is a global service provider that supports retail, restaurant, and digital banking customers with the power of technology. NCR Commerce Japan's comprehensive platform-driven SaaS and service functions enable the transformation of customer experience in the distribution and financial industries. As a group company of NCR Voyix (NYSE: VYX), we promote digital transformation with strategic insights and end-to-end support with approximately 16,000 employees in about 35 countries worldwide. *NCR Voyix is a trademark or registered trademark of NCR Voyix Corporation in the United States and other countries.

Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing.

Responsible for the following major activities:

• Coordination of order processing and billing activities for Order Management contracts
• Supervision and daily task management of Customer Advocate Team that oversees the following areas:
• Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
• Maintaining of equipment database and processing, updating movements, additions and cancellations
• Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system
• Adhering to the procedures in compliance with NCR Voyix policies
• Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results
• Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices
• Providing internal and external audit support as requested

Qualifications:

Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company.

Basic Qualifications

• Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
• Strong problem solving and customer service skills
• Ability to communicate well with all involved parties on different level of the process
• Dedication
• Strong sense of accountability
• High sense of urgency
• Must possess a passion for delivering excellent service and problem solving
• Language: Japanese (Mandatory), English

Preferred Qualifications

• Outsourced exposure or experience preferred
• Global/Multi-Country experience strongly preferred
• Analytical skills

EEO Statement

Integrated into our common values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized as individuals, driven by performance, and encouraged to strive for their full potential. We believe in understanding and respecting the differences of all people. NCR does not discriminate in employment based on gender, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic protected by law. Each individual at NCR has a continuing responsibility to respect and support a globally diverse environment.

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