EMEA HR Representative

The EMEA HR Representative is primarily responsible for responding to inquiries regarding HR policy, procedure, the HR Portal, and HR self-service forms during EMEA hours (3pm to 12mn PHT). This role involves answering regional inquiries, performing processes within EMEA, creating documents, managing employee files and data in the HRIS system, and working directly with managers, candidates, and other HR staff to resolve problems and provide excellent customer experience. The representative also gathers information, records data, monitors transaction status, and escalates issues as needed, while taking ownership of specialized processes like HR Purchasing.

Must Have

• Respond to inquiries regarding HR policy and procedure, HR Portal, and HR self-service forms during EMEA hours.
• Answer regional inquiries and perform processes within EMEA.
• Create documents as per employee’s request.
• Manage employee files and data of EMEA employees in the HRIS system.
• Work directly with managers, candidates, and other HR staff within EMEA region.
• Gather information and record data in HR tools.
• Monitor transaction status and escalate transactions.
• Follow up with customers to ensure task completion within KPIs.
• Review incident history to determine recurring faults.
• Provide feedback regarding accuracy of knowledge articles.
• Identify areas for documentation or improvement.
• Take ownership of specialized processes (e.g., HR Purchasing) as POC for EMEA.
• Bachelor's Degree (Psychology, Human Resource Management and related courses).
• At least 2 years of related experience.
• Excellent Business Writing and Verbal Communication Skills.
• Proficiency in Microsoft Word, Excel (including mailmerge and basic VBA/formulas), and Outlook.
• Attention to Detail and Organization.
• Proficient in English Language and Grammar.
• Customer Experience.
• Process Improvement.

Good to Have

• Prior work experience in the HR field (i.e. HR back-office, shared services, HR Generalist roles).
• Prior Experience in Customer Support or Incident Management.
• Workday/ServiceNow experience.
• Willing to be assigned in a Mid-Shift schedule.

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Job Summary:

Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions during EMEA hours (3pm to 12mn PHT).

Roles and Responsibilities:

• Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions in EMEA hours (3pm to 12mn PHT).
• Answer regional inquiries and perform processes within EMEA.
• Create documents as per employee’s request.
• Manage employee files and data of EMEA employees in the HRIS system
• Works directly with managers, candidates, and other HR staff within EMEA region; accepts and routes requests for assistance over e-mail, via live chat, and through web forms (ServiceNow); Works directly with them to resolve recurring or standard problems with best possible customer experience.
• Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary.
• Position required to follow up with customers to ensure completion of task within specified best practices and KPIs.
• Review incident history to determine recurring faults/
• Provides feedback regarding accuracy of knowledge articles and other customer contact tools
• Identify possible areas that need documentation or improvement, to improve employee support and experience.
• Takes ownership of specialized process (e.g. HR Purchasing) as POC for EMEA.
• Regional FAS exercises and Mass requests/projects.
• Data management and presentation towards other COEs.
• Responds to unusual customer special/urgent requests.

Basic Qualifications:

• Bachelor's Degree (Psychology, Human Resource Management and related courses)
• At least 2 years of related experience
• Excellent Business Writing and Verbal Communication Skills
• Proficiency in Microsoft Word and Excel (including mailmerge and basic VBA/ formulas); Proficiency in Microsoft Outlook
• Attention to Detail and Organization
• Proficient in English Language and Grammar
• Customer Experience
• Process Improvement

Preferred Qualifications:

• Prior work experience in the HR field (i.e. HR back-office, shared services, HR Generalist roles)
• Prior Experience in Customer Support or Incident Management
• Workday/ServiceNow experience
• Willing to be assigned in a Mid-Shift schedule

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”