Payments and Fraud Analyst

31 Minutes ago • All levels

Monetization

Job Description

This role is for a Payments and Fraud Analyst (KYC) at Betsson Group, focusing on counteracting fraudulent behavior and minimizing fraud trends across 17 brands. Responsibilities include processing payments, swiftly handling customer withdrawals, validating player documentation for licensing, identifying and mitigating fraudulent transactions, and escalating cases. The analyst will also research and solve fraud cases like credit card fraud, identity theft, and phishing, while collaborating with other departments to improve internal systems. This shift-based role requires flexibility, including working nights, weekends, and public holidays.

Good To Have:

Additional Language skills
Passion for iGaming
Written and Verbal French

Must Have:

Process payments for BML Group clients and address issues.
Provide enhanced customer experience by processing withdrawals swiftly and safely.
Validate and verify player documentation for licensing.
Identify and handle fraudulent transactions to minimize losses.
Assess and escalate fraud cases.
Research and solve fraud cases (credit card, bank, identity theft, phishing).
Collaborate with Betsson Technologies to improve systems.
Work professionally and efficiently within the department.
Grounding in the iGaming industry.
Analytical mind and interest in fraud.
Ability to work on own initiative.
Willingness to learn.
Excellent eye for detail.
Strong knowledge of Excel and other relevant software.
Great at working within a team.
Excellent written and verbal English.

Perks:

Opportunity to work in an international environment
Work at a 100% digital company, market leader within the online gaming industry
Learn and grow professionally and personally
First-hand experience on what drives a successful company forward

Add these skills to join the top 1% applicants for this job

excel

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Do you have an eye for detail, an investigative skill, desire to learn, develop? If yes then this could be for you, we are looking for someone to join one of our Payment and Fraud teams working with a different variety of brands and legislation. This is the opportunity for you to learn, progress and soak up all Betsson and this position have to offer!

The Challenge

As a Payments and Fraud Analyst (KYC) you are responsible for the analysis of customer accounts to counteract fraudulent behaviour and to proactively minimise fraud trends through regular analysis of customer accounts. Betsson Group operate 17 brands and you will process payments for all our clients from the different brands and make sure any issues that arise from these transactions will be addressed in a timely and professional manner. This Payments and Fraud team is a slightly smaller team enabling you to handle a wider variety of tasks and responsibilities.

You will:

Process payments for BML Group clients, along with any issues that arise from these transactions in a timely and professional manner.
Provide an enhanced customer experience service by swiftly and safely processing customer's withdrawals
Validate and verify various player related documentation to comply with the Group’s licensing requirements in various markets.
Ensure fraudulent transactions or activity are spotted and handled swiftly in order to minimize losses and mitigate repercussions.
Assess and escalate cases accordingly to the responsible departments.
Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft and Phishing.
Work together with Betsson Technologies and other departments in order to continuously improve internal systems and enhanced capabilities, throughout.
Work with other areas of the department professionally and efficiently.

The role is shift based (Monday to Sunday). It is important that you are able to work flexible hours that include both day and night shifts as well as working on weekends and public holidays.

What's in it for me?

You'll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry. By spinning multiple plates, you will always have your hands full. We promise you that you will learn a lot and that you will grow with us, both in your career and as a person. Working in one of the biggest online gaming companies in Malta, you will get first-hand experience on what it is that drives a successful company forward.