People & Culture Coordinator

The People & Culture Coordinator at Fairmont The Palm assists in the daily operations of the People & Culture department, ensuring professional service and adherence to hotel policies. Key responsibilities include managing documents, handling office administration, maintaining confidential files, and supporting heartists with various requests, from exit processes to insurance claims. The role also involves coordinating P&C activities, events, and managing cafeteria operations, requiring strong organizational, communication, and interpersonal skills with a focus on empathy and reliability.

Must Have

• Offer professional, friendly and engaging service.
• Assist in day-to-day People & Culture operations.
• Maintain document flow as per Hotel policies.
• Prioritize telephone calls and in-person visitors.
• Provide office administration duties.
• Maintain confidential filing system.
• Manage lockers inventory and hygiene.
• Assist heartists with exit processes.
• Ensure timely posting of heartist event pictures.
• Process heartist letter requests.
• File heartist documents regularly.
• Process new heartists, status changes, separations in Oasys.
• Update monthly attendance for P&C in Oasys.
• Prepare and send Birthday Calendar.
• Assist and lead P&C activities and events.
• Assist heartists with requests (banks, cafeteria, insurances).
• Handle P&C related decorations.
• Liaise with agents for heartists’ vacation tickets.
• Manage Bienvenue Cards order and issuance.
• Organize heartists’ recognition events.
• Manage daily cafeteria operations.
• Process group insurance additions/deletions.
• Submit debit/credit notes from insurance to Finance.
• Submit/follow-up medical claims.
• Process Workmen’s’ Compensation claims.
• Schedule Training Room.
• Support L&D section.
• Assist P&C Team as necessary.
• Perform other P&C tasks as requested.
• Previous administration or People & Culture experience.
• Computer literate in Microsoft Window applications.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Strong work ethics and confidentiality.
• Highly responsible, trustworthy and reliable.
• Ability to work cohesively as part of a team.
• Ability to display empathy at all times.
• Ability to focus attention on colleagues needs.
• Open-minded, ready to assist outside of working hours.

Good to Have

• Knowledge of Oasys
• University/College degree in a related discipline

Perks & Benefits

• Opportunity to grow and learn every day
• Work brings purpose to your life
• Explore Accor’s limitless possibilities
• Be part of a worldwide leader

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Consistently offer professional, friendly and engaging service.
• Assist in the day-to-day operations of the People & Culture department.
• Maintaining flow of documents & ensuring they are as per Hotel policies.
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required.
• Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.
• Maintain confidential filing system for correspondence, policies, standards, regulations and various matters related to the office.
• Maintain lockers inventory and conduct spot check to ensure high standard of hygiene at all time. Be in charge of the overall Back of House areas including cafeteria, First Aid room, corridors, washrooms, lounges and ensure they are spotless and tidy at all time. Assist and lead the quarterly pest control in the lockers, with the support of the Hygiene Manager.
• Assist heartists in exit checklist, clearance, exit interview and resignation process.
• Ensuring the timely posting of pictures from heartist events on the appropriate communication channels, such as Facebook, WhatsApp, LinkedIn, Back of House Area.
• Process letter Requests from heartists (Salary, Employment, Experience Certificates).
• Filing of all heartist documents on a regular basis and maintaining up to date heartist files.
• Processing of new heartists, changes of status and separations in Oasys
• Updating the monthly attendance for P&C in Oasys.
• Birthday Calendar, preparation and sending to all heartists via email.
• Assist and lead the P&C activities and events throughout the year, such as but not limited to, Townhall, sport events, cafeteria events, CSR activities, accommodation gatherings, national days…
• Assist our heartists in any request they might have such as banks issues, cafeteria, insurances and display empathy and flexibility even outside of the work hours when necessary.
• Handle all decorations related to P&C, in the office, cafeteria, Back of House for all events and celebrations
• Liaise with our agents to book our heartists’ vacations tickets.
• In charge of the Bienvenue Cards order and issuance.
• Organize any heartists’ recognition, such as weddings, birthdays, new born.
• In charge of the daily operations in the cafeteria, which include liaising with the catering company to ensure consistency of the meals in the cafeteria, organize regular audits and survey, lead the cafeteria committee to collect feedback.
• Addition of new joiners to group insurance – Health Insurance, Workmen’s’ Compensation and Life insurance
• Deletion of leavers from group insurances
• Submission of debit/credit note from insurance to Finance – trackers to be maintained and follow up to be done
• Submission/follow-up of medical claims with insurance broker
• Processing Workmen’s’ Compensation claims for all accidents that occur at work.
• Scheduling Training Room when required by other departments.
• Support the L&D section with trackers, posters, and recognition programs when necessary.
• Assist the P&C Team when necessary, for events, orders, gatherings etc…
• Other P&C tasks as and when requested by the P&C Manager and the Director of P&C.

Qualifications

• Previous administration or People & Culture experience required
• Computer literate in Microsoft Window applications required, knowledge of Oasys is a plus
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities, with a flexible attitude
• Strong work ethics and confidentiality
• Highly responsible, trustworthy and reliable
• Ability to work cohesively as part of a team, ability to display empathy at all times
• Ability to focus attention on colleagues needs, remaining calm and courteous at all times
• Open-minded, ready to assist outside of the working hours/days if anything occurs or if any event to attend

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS