People Helpdesk Support

2 Months ago • All levels • Human Resource

Job Summary

Job Description

Canva's People Team seeks a People Shared Services Analyst to be the primary point of contact for employee inquiries. This role involves coordinating with various stakeholders (IT, Finance, Legal, etc.) to ensure seamless employee experiences, from onboarding to offboarding. Responsibilities include providing advice and support, maintaining data accuracy in HR systems, liaising with stakeholders to resolve queries, updating the knowledge base, preparing reports, driving operational excellence, identifying areas for improvement, supporting global people programs, generating HR reports, and co-facilitating governance. The ideal candidate possesses strong communication, analytical, and organizational skills and thrives in a fast-paced environment. Experience in HR Shared Services, ideally with global reach (APAC, Americas, EMEA), and familiarity with HRIS systems like Workday are preferred. The role involves a shifting schedule including night shifts.
Must have:
  • HR Shared Services experience
  • Excellent communication skills
  • Strong analytical & organizational skills
  • HRIS (Workday) familiarity
  • Data accuracy and integrity
  • Problem-solving and process improvement
  • Global HR support experience
  • Stakeholder management
Good to have:
  • LEAN or Six Sigma certification
  • Dashboard building knowledge
  • Degree in HR, Psychology, or Economics

Job Details

Job Description

Join the team redefining how the world experiences design.

Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

The Team and Role

Canva’s People Team is on a mission to build the most effective and engaged company in the world! Our success is in finding, growing and empowering the best engineers, designers, product managers, growth marketers and operators to ship incredible products for our global design community. 

We are looking for a People Shared Services Analyst to join the People Group and to be part of our incredible growth story. You’ll be the first point of contact for all employee queries, working closely with a wide variety of stakeholders such as IT, Finance, Legal, and leaders to deliver exceptional employee experiences. 

You’ll thrive in a fast-moving, fluid environment, supporting the day-to-day delivery of HR operational support across all our global regions. If your sweet spot is at the intersection of people, process and technology, and you get a kick out of delivering value to customers, streamlining processes and problem solving for scale, this is the role for you. 

What you'll do:

  • Provide advice and support to our employees from pre-employment through to offboarding.

  • Coordinate Canvanauts with various stakeholders to ensure new hires are set up for success.

  • Ensure the highest level of data accuracy and data integrity within our HR systems.

  • Liaise effectively and collaboratively with others to resolve employee queries.

  • Maintain our self-service knowledge base to keep information up to date and relevant for employees.

  • Prepare and send reports and insights for content governance.

  • Drive operational excellence within the People Shared Services function by maintaining living and breathing standard operating procedures.

  • Identify and deliver continuous improvement initiatives 

  • Provide support to our people programs across all our global regions.

  • Generate and analyze HR reporting, drawing useful insights and offering recommendations.

  • Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement

Qualifications

What we’re looking for

  • Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).

  • Experience working in an HR Shared Service function (HR Administration or HRIS Support) that caters to other regions such as APAC, the Americas & EMEA.  

  • Familiarity with managing an HRIS such as Workday.

  • Outstanding attention to detail, analytical and organisational skills.

  • Excellent communication skills (written, verbal and interpersonal).

  • Highly organized and able to prioritise work to deliver results and in a fast-paced environment.

  • Customer focused and collaborative. Key to this role is the ability to listen, prioritise, and deliver accurate and speedy results.

  • Able to confidently work with various stakeholders to get things done, and maintain employee confidentiality, and data integrity and security.

  • Ability to learn new technologies, processes and approaches.

  • Brings energy, positivity and a proactive approach to work.

  • Amenable to a shifting schedule and skeletal holidays and night shifts

Additional Information

  • Continuously identify and implement ways to improve the employee journey and experience by engaging with Canvanauts and stakeholders and bringing perspective on best practices. LEAN or six-sigma certification is a plus but not a requirement.
  • Knowledge of building dashboards is a plus

Similar Jobs

Canva - Senior Corporate Accountant

Canva

Manila, Metro Manila, Philippines (Remote)
1 Month ago
Canva - Senior Manager, Revenue Operations

Canva

Seattle, Washington, United States (Remote)
1 Month ago
Canva - IP & Partnerships Lead, Japan

Canva

Tokyo, Japan (Remote)
1 Month ago
Infinity Learn - Social Media Manager

Infinity Learn

Hyderabad, Telangana, India (On-Site)
5 Months ago
Canva - Engineering Manager (BE) - Content Growth

Canva

Adelaide, South Australia, Australia (Remote)
1 Month ago
Aristocrat Gaming - Talent Program Manager – University Relations & Early Career

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Months ago
Playrix - Senior Researcher

Playrix

Portugal (Remote)
6 Months ago
Netflix - Director, Talent Management - APAC

Netflix

Singapore, Singapore (On-Site)
3 Months ago
Epic Games - Recrutador Técnico(a)

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Months ago
CloudHire - Contract Recruiter (Tagalog-Speaking)

CloudHire

Metro Manila, Philippines (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Canva - Associate Creative Director, Southeast Asia (Bahasa Indonesian Speaker)

Canva

Singapore, Singapore (On-Site)
4 Months ago
Canva - Senior Machine Learning Engineer - Specialist Platform and Experience

Canva

Surry Hills, New South Wales, Australia (Remote)
1 Month ago
Canva - Software Reliability Engineer (Observability)

Canva

Surry Hills, New South Wales, Australia (Remote)
3 Months ago
Canva - Security Engineering Director - Detection & Response - Remote across ANZ

Canva

Sydney, New South Wales, Australia (Remote)
5 Months ago
Samsung Semiconductor - Senior Specialist, Employer Branding

Samsung Semiconductor

San Jose, California, United States (Hybrid)
3 Months ago
Canva - Backend Software Engineer - Audio/Video Team

Canva

Surry Hills, New South Wales, Australia (Remote)
1 Month ago
The Walt Disney Company - Disney Branded Television Casting Intern, Summer/Fall 2025

The Walt Disney Company

Burbank, California, United States (On-Site)
2 Months ago
Canva - Education Account Executive, K12 (Contract)

Canva

Warsaw, Masovian Voivodeship, Poland (Remote)
6 Months ago
Canva - Senior Art Director LATAM (Brazil)

Canva

Rio De Janeiro, Brazil (Remote)
1 Month ago
Canva - Senior Backend Engineer (Java) - Organising Content

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Makati, Metro Manila, Philippines

ByteDance - E-commerce - Partner Operations Program Manager(Service)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
Funguy Studio - Game Designer

Funguy Studio

Makati, Metro Manila, Philippines (On-Site)
8 Months ago
ByteDance - Business Analyst, Philippines

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
PwC - SAP SuccessFactors Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
Netflix - AP Invoice Processing Specialist - Portuguese Speaker

Netflix

Manila, Metro Manila, Philippines (On-Site)
3 Months ago
CloudHire - UI Designer

CloudHire

Metro Manila, Philippines (Remote)
5 Months ago
Netflix - Accounts Payable Supervisor

Netflix

Manila, Metro Manila, Philippines (On-Site)
1 Month ago
PwC - Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
Razer - Senior Human Resources Specialist

Razer

Quezon City, Metro Manila, Philippines (On-Site)
6 Months ago
CloudHire - Operations Support Specialist

CloudHire

Philippines (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Human Resource Jobs

Casumo - Senior HR Generalist

Casumo

Macedonia, Ohio, United States (On-Site)
2 Months ago
GLG - Coordinator, Talent Acquisition (Scheduling, Coordinating)

GLG

Gurugram, Haryana, India (Hybrid)
7 Months ago
Evolution - Talent Acquisition Specialist - Dutch Speaking

Evolution

Birkirkara, Malta (On-Site)
9 Months ago
Warner Bros Discovery - Talent Acquisition Advisor

Warner Bros Discovery

Singapore, Singapore (On-Site)
5 Months ago
ByteDance - HR Shared Services Center Senior Specialist - HR Operations

ByteDance

New York, New York, United States (On-Site)
2 Months ago
Just Play GmbH - Working Student - People & Culture

Just Play GmbH

(Remote)
1 Month ago
Tesla - Recruiter

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
PwC - Campus Recruitment Associate

PwC

Kolkata, West Bengal, India (On-Site)
2 Months ago
Zeta - Director - People Partner

Zeta

Hyderabad, Telangana, India (On-Site)
6 Months ago
Ubisoft - Senior Rewards Partner

Ubisoft

Singapore, Singapore (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Sydney, New South Wales, Australia (Remote)

Hanoi, Hanoi, Vietnam (Remote)

Brisbane, Queensland, Australia (Remote)

Auckland, Auckland, New Zealand (Remote)

Surry Hills, New South Wales, Australia (Remote)

Melbourne, Victoria, Australia (Remote)

Brisbane, Queensland, Australia (Remote)

Surry Hills, New South Wales, Australia (Remote)

São Paulo, State Of São Paulo, Brazil (Remote)

View All Jobs

Get notified when new jobs are added by Canva

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug