Principle Presales Solution Architect - Digital Workplace Services

This role is for a Principle Presales Solution Architect specializing in Digital Workplace Services. The successful candidate will be responsible for gathering and analyzing client requirements, developing solution and pricing strategies, creating client-facing proposals, leading solution reviews, and participating in client meetings and contract negotiations. The role requires 5-8 years of experience in End User Managed Services/Digital Workplace Services, strong English language skills, and expertise in pre-sales solution design, proposal development, and cost/benefit analysis.

Must Have

• Gather and analyze client requirements (RFI/RFP/RFQ) and volumetrics.
• Set solution and pricing strategy, develop effort and cost estimates.
• Develop client-facing proposals including service overview and technology architecture.
• Lead solution reviews and obtain stakeholder approvals.
• Participate in client meetings, solution presentations, and contract negotiations.
• 5-8 years’ experience in End User Managed Services/Digital Workplace Services.
• Strong English language skills.
• Experience in pre-sales solution design, proposal development, and presentation skills.
• Ability to develop cost/benefit analysis and determine solution risks.

Good to Have

• 2-3 years presales solution architect experience preferred.
• Good understanding of competitive landscape, products and/or services.
• Excellent communication, analytical and troubleshooting skills.

What success looks like in this role:

• Gather and analyse client requirements (RFI/ RFP/RFQ) and volumetrics (e.g. locations, SLA’s, contacts and events count, AHT, ToT, etc,).
• Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk and contingency approach.
• Develop client facing proposals including service overview, technology architecture, detailed service description and client benefits/ outcomes.
• Lead the solution reviews and obtain approvals from key stakeholders prior to submission.
• Participates to client facing meetings (solution presentation, solution workshops) and contract negotiations, develop client SoW

You will be successful in this role if you have:

• Bachelor’s degree in business, finance, or technology or equivalent
• Strong English language skills are mandatory
• 5 to 8 years’ experience in End User Managed Services/ Digital Workplace Services (e.g. End User Service Desk, Field Services and Supply Chain, End User Device Management, Productivity and Collaboration) with 2-3 years presales solution architect experience preferred
• Has a good understanding of competitive landscape, products and/or services
• Excellent communication, analytical and troubleshooting skills
• Experience in pre-sales solution design for end user services, proposal development, design review & design trade off decisions, winning theme development, and presentation skills
• Experience developing cost/benefit analysis and determining the risk associated with a given solution