Product Software Engineer (.NET, WCF, WPF, WinForms)

This role involves providing Level 3 technical support, collaborating with development, QA, and infrastructure teams to resolve complex defects and performance issues. Key responsibilities include analyzing logs, monitoring system behavior, simulating problems, developing knowledge base articles, participating in deployment validations, and ensuring timely communication with customers. The engineer will also implement workarounds and stay updated with emerging technologies.

Must Have

• 3+ years of experience with at least 1+ years in Tech Support.
• Strong experience in troubleshooting complex application, system, or network issues.
• Solid understanding of application servers, databases (SQL Server, PostgreSQL), C#, WebAPI, cloud platforms (Azure, AWS).
• Proficiency with log analysis tools, monitoring systems, and debugging tools.
• Experience in C#, .NET Core/.NET Framework.
• Familiarity with ticketing and incident management systems (ServiceNow, Salesforce, Jira).
• Strong problem-solving, debugging, and analytical skills.
• Ability to work independently under pressure.

Good to Have

• Experience with cloud platforms (Azure, AWS).
• Knowledge of CI/CD pipelines & DevOps concepts.
• Experience supporting mission-critical or customer-facing applications.
• Exposure to monitoring tools like Splunk, AppDynamics, AppInsight, Datadog.

Perks & Benefits

• Well-being benefits providing tools, programs, and resources for health, happiness, safety, and prosperity.
• A caring and inclusive culture where diversity is core to collective strength and high performance.
• Opportunities to make a real difference in the lives of millions of people.
• Support for advancing sustainability, health, justice, prosperity, and commerce.

Must have:

• 3+ years of experience with at least 1+ years in Tech Support.
• Strong experience in troubleshooting complex application, system, or network issues.
• Solid understanding of relevant technologies such as:
• Application servers, databases (e.g., SQL Server, PostgreSQL), C#, WebAPI
• Cloud platforms (Azure, AWS)
• Proficiency with log analysis tools, monitoring systems, and debugging tools.
• Experience in C#,.NET Core/.NET Framework
• Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent problem-solving, debugging, and analytical skills.

Nice to have:

• Experience with cloud platforms (Azure, AWS).
• Knowledge of CI/CD pipelines & DevOps concepts.
• Experience supporting mission-critical or customer-facing applications.
• Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog.

Essential Duties and Responsibilities:

• Provide (Level 3) technical support for issues.
• Collaborate with development, QA, and infrastructure teams to resolve complex defects and performance issues.
• Analyze logs, monitor system behavior, and simulate problems to reproduce issues.
• Develop and maintain knowledge base articles, troubleshooting guides, and best practices.
• Participate in deployment validations, release support, and post-release monitoring.
• Implement workarounds, patches, or configuration changes as needed to restore service.
• Ensure timely and professional communication with customers and stakeholders during incident resolution.
• Stay up to date with industry trends and emerging technologies to bring innovative ideas to the team.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR