Product Support Engineer
Job Description
- Certificate of Registration of Electrical Worker (Grade A)
- Previous Competent Person – Not Track or Competent Person – Track holder
- Experience with bespoke Maintenance Software Tools
- Degree in E&M Engineering or equivalent experience
- 5 years of experience in rolling stock systems
- Fault-finding aptitude
- Ability to train others
- Written and spoken Cantonese, English, and Mandarin
- Proficiency in Microsoft Office Suite
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
You will be working as part of our field service team who are expertise to ensure on-site work are performed according to agreed procedures, safely, on time and within budget and to the satisfaction of the customer. To perform the tasks successfully, you will be in close contact with Engineering and Project team in the UK to ensure feedback from the field is provided to back-office teams so as ensure the successful first installation, commissioning of the system as well as Warranty support.
How will you make a difference?
You will be responsible to provide mechanical, electrical and detailed fault-finding expertise to the engineering & project teams delivering:
Generic - Rail vehicle enhancement projects and component overhaul services in Hong Kong.
Project Specific - Mk3 Battery Electric Locomotive Electronic Upgrades, which will include, but not be limited to the following activities:
1/ Factory Acceptance Testing
2/ Training
3/ Installation for First in Class
4/ Reporting of project progress both internally and to the customer
5/ Expediting the return of materials to UK by MTR during the installation phase
6/ Monitoring receipt of project materials
7/ On call technical support during warranty period
What will your typical day look like?
Provide mechanical/electrical technical knowledge, experience and skills to engineering projects;
Support investigations into failures of mechanical, electrical/ electronic systems & components, determine root cause and present findings;
Produce technical reports;
Ensure that timescales for completion of activities as agreed with the local line manager;
Schedule works and resources according to projects planning and requirements and feedback to Project Manager;
Interface with external and internal customers on engineering project progress and issues;
Manage Subcontractors involved in Installation, T&C activities and as required to support warranty activities;
Conform to local business processes and procedures;
Perform any other duties within capabilities, training or experience;
Quality, Health & Safety
i/ Comply with company and statutory Quality, Health & Safety, Environmental and other policies and procedure
ii/ Ensure all reports proactively participate in Health & Safety management processes
iii/ Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely mannerCustomer
Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the company as a world class supplier of railway vehicle servicesContinuous improvement
i/ Identify methods of improvement within the area of responsibility
ii/ Link to the Wabtec group to deploy improvement initiatives (WMS, new technologies, etc.)Successful completion of CPT (Competent Person – Track) within probation is required as part of role requirements
What do we want to know about you?
Degree holder in E&M Engineering or other discipline. High diploma with sound experience / knowledge will also be considered;
5 years’ experience on testing, maintenance, commissioning & maintenance and failure investigation of rolling stock mechanical, electrical/electronic systems and components;
Outstanding technical attributes & an aptitude for fault finding
Certificate of Registration of Electrical Worker (Grade A) is preferred. Previous Holder of Competent Person – Not Track or Competent Person – Track is an advantage;
Successful completion of CPT (Competent Person – Track) within probation is required as part of role requirements.
Ability to train others, compile technical reports and prioritize the work;
Able to work with limited supervision, prioritise work and make effective decisions;
Good communication skills; able to communicate and present technical issues effectively and concisely;
Written and spoken Cantonese, English and Mandarin is a MUST;
Good ability and knowledge in using commonly used office applications and tools, including Microsoft® Office™, Microsoft Project™;
Experience with using bespoke Maintenance Software Tools (plug in diagnostics);
Requires working at different locations in HK and occasionally work outside normal working hours to support the projects
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
