QA Analyst - LiveOps - Star Trek Fleet Command

The QA Analyst - LiveOps will join the Star Trek Fleet Command team at Scopely, focusing on supporting the quality of Live Operations releases, including events, bundles, and backend configurations. This role involves collaborating with internal and offshore teams, generating test plans, maintaining test suites, and leading hands-on testing to ensure high quality standards and a smooth player experience. The analyst will also help optimize Live Ops processes, monitor live game health, and contribute to a 'shift-left' quality mindset.

Must Have

• Engage early in the Live Ops cycle to highlight testing tool or cheat needs, configuration risks, and quality considerations before launch
• Generate clear, structured test plans that define scope, coverage, and resource needs for Live Ops releases
• Drive the creation, maintenance, and ownership of Live Ops-specific test suites and test cases
• Liaise and coordinate with offshore QA teams, clearly communicating expectations, priorities, and event-specific testing criteria
• Lead by example through hands-on testing of live events, bundles, and time-sensitive releases
• Review and train external test partners to uphold Scopely QA standards
• Keep the Live Ops and Cluster leadership teams informed on milestone progression, blockers, and key risks
• Participate actively in Live Ops and QA ceremonies to stay aligned with upcoming schedules
• Ensure that Live Ops deliverables meet the highest quality expectations
• Collaborate closely with Customer Support, Release Management, and the Live Cluster to investigate and resolve live issues quickly
• Monitor live game health following each release—tracking ANRs, crash rates, and error trends via tools like Datadog, Google Play Console, and Apple Connect
• Support onboarding and mentoring of external or embedded testers within your Live Ops pod
• Work with the Cluster QA Manager and QA Director to align processes across pods and clusters
• Identify opportunities for test automation within Live Ops workflows to improve coverage and speed of verification
• Participate in LUCI reviews to provide and receive feedback
• Support the Cluster QA Manager in achieving team goals by tracking and owning KPOs / OKRs related to Live Ops quality metrics
• Champion a “shift-left” mindset—identifying and mitigating issues earlier in the Live Ops production pipeline
• Partner with the Live Ops Manager and Product Managers to understand the scope of configuration or data changes and their potential impact on connected systems and features

Good to Have

• Background in Automation testing
• Mobile exposure and an understanding of Apple / Google submission protocol
• A sound understanding of the gaming industry and the typical end to end development lifecycle

Perks & Benefits

• Equity
• Bonuses
• Comprehensive benefits package
• Healthcare benefits
• Retirement benefits
• Pet insurance
• Paid holidays
• Paid Scopely free days
• Unlimited paid time off

What You Will Do

Reporting into the LiveOps QA Manager, you will be responsible for supporting the quality efforts of Star Trek Fleet Command’s (STFC) Live Operations team, known as a Live Ops pod. You will collaborate with both internal and external (offshore) teams to ensure the smooth delivery of Live Ops releases—including events, bundles, and backend configurations—from planning through to launch, maintaining the highest quality standards through a combination of robust tools, communication, and disciplined processes.

As a key contributor to the culture of quality within Scopely, you will help shape how Live Ops continues to function, evolve, and optimize across cadence, coverage, and efficiency—helping us iterate faster without compromising on stability or player experience.

• Engage early in the Live Ops cycle—during event briefs, configuration reviews, and pre-production syncs—to highlight testing tool or cheat needs, configuration risks, and quality considerations before launch
• Generate clear, structured test plans that define scope, coverage, and resource needs for Live Ops releases (events, offers, backend changes, etc.)
• Drive the creation, maintenance, and ownership of Live Ops-specific test suites and test cases, ensuring alignment with upcoming release cadences and priorities
• Liaise and coordinate with offshore QA teams, clearly communicating expectations, priorities, and event-specific testing criteria, while monitoring execution and results
• Lead by example through hands-on testing of live events, bundles, and time-sensitive releases, owning and maintaining quality accountability for your Live Ops pod’s output
• Review and train external test partners to uphold Scopely QA standards, maintaining a clear and prioritized JIRA backlog in coordination with the Cluster QA Lead
• Keep the Live Ops and Cluster leadership teams informed on milestone progression, blockers, and key risks throughout each release cycle
• Participate actively in Live Ops and QA ceremonies to stay aligned with upcoming schedules, learnings, and performance insights
• Ensure that Live Ops deliverables meet the highest quality expectations—both in terms of defect mitigation and user experience—and take holistic ownership for their impact on the live environment
• Collaborate closely with Customer Support, Release Management, and the Live Cluster to investigate and resolve live issues quickly, documenting learnings and preventing future recurrences
• Monitor live game health following each release—tracking ANRs, crash rates, and error trends via tools like Datadog, Google Play Console, and Apple Connect
• Support onboarding and mentoring of external or embedded testers within your Live Ops pod
• Work with the Cluster QA Manager and QA Director to align processes across pods and clusters, sharing learnings and driving consistency
• Identify opportunities for test automation within Live Ops workflows to improve coverage and speed of verification
• Participate in LUCI reviews to provide and receive feedback, contributing to both your growth and your peers’ development
• Support the Cluster QA Manager in achieving team goals by tracking and owning KPOs / OKRs related to Live Ops quality metrics
• Champion a “shift-left” mindset—identifying and mitigating issues earlier in the Live Ops production pipeline
• Partner with the Live Ops Manager and Product Managers to understand the scope of configuration or data changes and their potential impact on connected systems and features

What We're Looking For

• Strong verbal / written communication and an excellent attention to detail
• Strong time management, accountability and organisational skills
• An ability to negotiate and ensure you and your team's message is heard, all the while with a sound business understanding to ensure correct balance and needs are met
• Proactive, enthusiastic and self-motivated
• Flexible to an agile setup with the ability to multitask, managing coverage for multiple high profile releases with strict deadlines
• A strong commercial awareness with an understanding of business priorities and goals
• Exceptional reporting capabilities
• Extensive knowledge of JIRA and / or similar bug tracking systems

Bonus Points

• Background in Automation testing
• Mobile exposure and an understanding of Apple / Google submission protocol
• A sound understanding of the gaming industry and the typical end to end development lifecycle