Sales Order Specialist with German

The Sales Order Specialist will join the Order Management division in Gdynia, providing administrative support to client-facing teams. This role is crucial for managing the "order to cash" process, ensuring clients sign proper contracts, receive product access, and are correctly billed. Daily tasks include preparing contracts, creating client accounts, managing billing, resolving compliance issues, operating CRM tools, and responding to client queries, all while maintaining high customer service standards.

Must Have

• Prepare contracts for clients buying products or services
• Create client accounts and grant system permissions for services
• Manage billing process and ensure clients receive correct invoices
• Resolve compliance issues in cooperation with Compliance & Legal Teams
• Operate internal tools and applications related to customer relationship management (CRM)
• Respond to clients’ queries assuring highest standards of customer service
• English language fluency (minimum B2) and German
• Excellent communication skills for team collaboration
• Excellent organizational skills and ability to quickly learn new processes and applications
• Very good analytical and critical thinking skills for problem-solving
• Strong computer skills, including Microsoft Office applications
• Aptitude for work in a fast-paced and goal-oriented environment

Good to Have

• Previous experience in using CRM platforms such as Siebel or Salesforce
• Previous experience with billing systems such as SAP

Perks & Benefits

• Language allowance: up to 8,600 PLN based on language comprehension level
• Bonus plan assigned to every position
• Monthly wellness and work-from-home allowance
• Employee assistance program
• Private medical care with Medicover (premium package fully covered by employer)
• Life insurance with Generali
• Meal allowance on personal lunch card provided monthly
• Corporate pension plan supported by Fidelity International (additional 5% of base salary)
• LSEG Employee Share Purchase plan available
• Additional awards and vouchers for extra achievements
• Referral bonus between 8,000 to 10,000 PLN
• E-learning platforms access with a range of training and certified courses
• Availability to access real-time economic data through Workspace platform
• Inclusive culture built by colleagues from over 40 countries
• 2 additional days off for voluntary jobs
• Brand new, sustainable office with cafeteria and chillout space
• Underground car park with 122 spaces for LSEG employees
• Sport teams and social events to join (e.g., weekly yoga classes)
• Annual Summer and Winter Parties for colleagues and Family Day

YOU AND YOUR TEAM

You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients.

WHY IS THIS JOB IMPORTANT?

As a Sales Order Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.

SOME OF THE DAILY TASKS YOU WILL PERFORM:

• Preparing contracts for clients who decide to buy our products or services
• Creating client’s accounts and granting system permissions for the proper services
• Managing billing process and assure that clients receive correct invoices
• Resolving compliance issues in cooperation with Compliance & Legal Teams
• Operating on a number of internal tools and applications related to customer relationship management (CRM)
• Responding to clients’ queries assuring the highest standards of customer service

WHAT DO YOU NEED TO BRING?

• English language fluency (minimum B2) and German
• Excellent communication skills to feel comfortable when collaborating with a number of different teams
• Excellent organizational skills and ability to quickly learn new processes and applications
• Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors
• Strong computer skills, including experience with Microsoft Office applications
• Aptitude for work in a fast paced and goal-oriented environment

YOU WILL BE EVEN MORE COMPETITIVE WITH:

• Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP

Your package when joining Gdynia team:

• Language allowance: up to 8,600 PLN based on the level of language comprehension,
• Contract: This is a secondment position, we offer a first job contract till April 2027 , with the possibility to extend to a permanent job contract (PL: umowa o pracę)
• Bonus: Bonus plan assigned to every position
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
• Lunch card: meal allowance on personal lunch card provided monthly
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: E-learning platforms access with a range of training and certified courses
• LSEG Products: availability to access real-time economic data through our flagship Workspace platform
• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
• Activities: sport teams and social events to join e.g. weekly yoga classes in the office
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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