Receptionist/Facilities administrator

ABOUT THIS POSITION

We are seeking an organized, enthusiastic, and highly professional Receptionist to manage our front desk operations, ensure a welcoming atmosphere, and provide basic facilities support at our studio. The ideal candidate will be a friendly, engaging personality who is adept at multitasking, has excellent communication skills, and shares an interest in the dynamic world of video games

RESPONSIBILITIES

Front Desk & Guest Management

• Greet and welcome all guests, candidates, clients, and vendors with professionalism and enthusiasm.
• Manage the visitor sign-in process and ensure compliance with security protocols and NDAs.
• Manage and maintain the cleanliness and organization of the reception area, lobby, and meeting rooms.
• Coordinate catering and setup for on-site meetings, interviews, and company events as needed.

Administrative & Operational Support

• Manage incoming and outgoing mail, packages, and deliveries (e.g., FedEx, UPS) using ship time
• Assist IT in sending out and retrieving equipment
• Maintain and manage office supplies inventory, placing orders as necessary and ensuring common areas are stocked.
• Assist with scheduling and booking conference rooms, ensuring necessary equipment is functional.
• Provide basic administrative support to various departments (e.g., Human Resources, Studio Operations) as assigned.
• Assist with onboarding logistics for new hires, including preparing welcome packets and desk setup.

Facilities & Maintenance Coordination

• Act as the primary liaison for the building/landlord management (Citi Plaza) regarding access, repairs, and general operational issues.
• Coordinate and schedule regular office cleaning services, including arranging specialized services like carpet cleaning as needed.
• Serve as the main point of contact for external vendors and contractors (e.g., maintenance, repairs, supplies), ensuring they follow security and access procedures.
• Manage basic maintenance requests, utilizing vendor/landlord maintenance portals to log and track issues (e.g., HVAC, lighting, minor repairs).
• Perform general office care and walkthroughs as needed to identify maintenance issues and ensure the overall functionality of the workspace.
• Work closely with the Health & Safety (H/S) team to ensure common areas and facilities are maintained in accordance with compliance and safety standards.

Culture & Communication

• Act as as a positive and helpful resource for employees and visitors.
• Communicate internal announcements and updates via designated channels (e.g., digital display, email).
• Contribute to maintaining a vibrant and energetic company culture

REQUIREMENTS

• 2+ years of experience in a front desk, receptionist, or administrative assistant role, ideally including facilities support tasks.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or G Suite (Docs, Sheets, Gmail).
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• A professional, polished, and friendly demeanour with a strong customer service orientation.
• Demonstrated ability to handle confidential information with discretion and integrity.

“Applicants must be legally eligible to work in Canada at the time of application.”

ABOUT DIGITAL EXTREMES

Founded in 1993 by James Schmalz, Digital Extremes ranks as one of the world's top independent video game development studios. Originating with the co-creation of Epic Games' multi-million unit selling Unreal® franchise including Unreal and Unreal Tournament, Digital Extremes went on to develop Dark Sector®, BioShock® for the PlayStation®3, the BioShock 2 multiplayer campaign, and The Darkness® II. The studio has reached its greatest critical and commercial success with the free-to-play action game, Warframe®, boasting a global community of 75 million registered players on PC, PS4™, PS5™, Xbox One™, Xbox Series X/S™, Nintendo Switch™, and iOS™. The studio's most recently announced project is the much anticipated Soulframe®, an open-world action-fantasy MMORPG title that is currently under development.

Digital Extremes is headquartered in London, Ontario, Canada, and is proud to be selected as one of Canada's Top 100 Employers.

For more information and exciting news related to Digital Extremes, please visit www.digitalextremes.com.

WHY WORK AT DIGITAL EXTREMES

At Digital Extremes, we don’t just make games - we craft immersive worlds that inspire and connect millions of players around the globe. Our award-winning studio is home to passionate, creative, and collaborative talent who thrive in a culture of innovation, inclusivity, and respect. We offer competitive compensation, industry-leading benefits, flexible work arrangements, and opportunities to grow your career while working on beloved titles like Warframe and the highly anticipated Soulframe. Whether you’re developing cutting-edge gameplay, designing stunning art, or supporting the teams that make it all happen, you’ll be part of a studio where your ideas matter, your contributions are valued, and your work leaves a lasting impact on our community.

Please note, some benefits may be subject to eligibility for employees.

JOIN US

At Digital Extremes, we believe our strength comes from the diversity of our people and the respect we show one another. We are an equal opportunity employer committed to creating a welcoming, accessible, and supportive environment where everyone can do their best work and feel valued for who they are. We welcome applications from all qualified individuals, including those from underrepresented communities and people with disabilities. If you require accommodations at any stage of the recruitment process, we will work with you to ensure you have the support you need. We truly appreciate your interest in joining our team, and while we may not be able to respond to every application, we will connect directly with candidates moving forward in the process.

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