Regional Account Senior Analyst

Company:

Mercer

Description:

We are seeking a talented individual to join our Health & Benefit Team at

Mercer Marsh Benefits Multinational. This role will be based in Singapore office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you are expected to manage external client level engagement, local level and regional/global leave.

We will count on you to:

External Client Level Engagement:

• Collaborate with Regional Consultants and Regional Account Managers to foster positive client relationships and ensure stable operational delivery. Understand client needs and requirements, and support strategies that enable the team to provide the expected services.

• Play an active role in shaping the content for annual strategy planning meetings, focusing on regional benefits priorities for the upcoming year.

• Engage and participate in client meetings, providing valuable insights on active renewals, status updates, and addressing ad-hoc requests.

• Ensure that operational processes are executed effectively and efficiently, aligning with client expectations

• Oversee customer satisfaction by promptly addressing escalations and requests within the required turnaround time (TAT) and service level agreements (SLA).

• Design, develop, and maintain client management tools that facilitate effective oversight of accounts.

• Monitor service delivery to ensure compliance with centralized guidelines and adherence to general Service Level Agreements

• Implement clients’ ongoing global benefit strategies, including global benefit financing approaches such as pooling, captives, and global insurance programmes. 

Local Level:

• Liaison with local brokers in each market to ensure the Rules of the Road are understood and followed

• Ongoing tracking and coordination of local broker arrangement: Tracking and reporting will include details of insured benefits by country, renewal outcomes and recent activities, commissions/fees, pooling status, etc.

Regional/Global Level:

• Provision of information to global and regional teams as agreed in the Rules of the Road to facilitate decision making on renewals

• Monitor and ensuring operational efficiencies working with Centre of Excellence teams to deliver high standards of service

• Participation in and facilitation of global and regional calls to review the status of current renewals and ongoing initiatives

• Liaison with multinational pooling network partners to obtain pooling exhibits as appropriate and to ensure understanding and execution of the pooling strategy

What you need to have: 

• Minimum 2 years of relevant experience in the Health & Benefits sector, insurance domain or outsourcing services

• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.

• Demonstrated experience working across multiple countries, with proficiency in additional languages being an advantage

• Excellent oral and written communication skills, with the ability to deliver compelling presentations

• Strong analytical skills, with the capability to read, interpret, and effectively communicate data insights

• Strong self-starter, fast learner, quality conscious, committed to deadlines

• Successful candidates will need to complete MAS broking license in Singapore

What makes you stand out?

• Relevant experience in employee health and benefits industry.

• Good communicator

• Analyticals, Operational and people experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.