Renewals Manager

Udemy is seeking a Renewals Manager to join their team in Dublin, Ireland. This role involves managing renewal cycles, negotiating terms, and ensuring timely renewals for enterprise-level B2B SaaS accounts. The manager will proactively report on account portfolios, partner with sales and customer success for multi-year subscriptions and upsells, and strategize renewal scenarios. Key responsibilities include preparing proposals, ensuring contract accuracy with Finance and Legal, and responding to internal queries regarding renewals.

Must Have

• Manage renewal cycles, negotiate terms, and ensure timely renewals.
• Maintain high customer retention and reduce churn.
• Perform renewal forecasting, revenue tracking, and CRM management.
• Identify and partner with sales on expansion opportunities.
• Collaborate with Sales, Customer Success, and Finance teams to streamline renewal processes.
• Proactively report to senior management on account portfolios, focusing on goal attainment.
• Partner with field sales and customer success to sell multi-year subscription renewals.
• Strategize with Customer Success Manager and Account Executive on renewal scenarios.
• Directly negotiate all terms with client procurement teams.
• Prepare proposals, including renewal rate calculations and contract preparation.
• Work closely with Finance and Legal teams to ensure contract accuracy and data integrity.
• Respond to questions from Customer Success Managers, Account Executives, and UB leadership.
• Possess 3+ years of B2B SaaS renewals experience with large, enterprise-level accounts.
• Ability to negotiate terms for complex deals while maintaining great client relationships.
• Demonstrate superior time management skills and excellent attention to detail.
• Solid experience managing clients with Salesforce.com.
• Ability to adapt quickly in a fast-paced, start-up environment.
• Interest in helping build sustainable processes.
• Love for teamwork and commitment to building a world-class customer experience.

Perks & Benefits

• Full access to Udemy courses
• Monthly UDay for self-investment
• Budget for personal improvement
• Space and tools to experiment with AI
• Autonomy and ownership of work
• Collaborative environment
• Opportunity to impact learners globally
• Region-specific benefits (e.g., health insurance)

About your skills:

• Contract Renewal Management: Experience managing renewal cycles, negotiating terms, and ensuring timely renewals.
• Account Retention: Proven ability to maintain high customer retention and reduce churn.
• Forecasting & Pipeline Management: Skilled in renewal forecasting, revenue tracking, and CRM management (e.g., Salesforce, HubSpot).
• Upsell/Cross-sell Identification: Ability to identify and partner with sales on expansion opportunities.
• Revenue Operations Alignment: Experience collaborating with Sales, Customer Success, and Finance teams to streamline renewal processes.

Here’s what you’ll be doing:

• Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
• Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
• Prepare proposals, including renewal rate calculations, and contract preparation
• Work closely with Finance and Legal teams to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
• Respond to questions from Customer Success Managers, Account Executives and UB leadership on any aspect of the renewal

What you'll have:

• 3+ years of B2B SaaS renewals experience working with large, enterprise-level accounts (> $100k ACV)
• Ability to negotiate terms for complex deals while maintaining great client relationships
• Superior time management skills; excellent attention to detail
• Solid experience managing clients with Salesforce.com
• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

Why work here?

You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice._