Retail Associate

Sandbox VR is seeking a Retail Associate to join their team in Louisville, KY. This role involves creating unforgettable guest moments by greeting and guiding guests through the VR experience, proactively sharing offers, and maintaining a welcoming environment. The associate will also be a tech and experience expert, mastering proprietary technology, troubleshooting issues, and ensuring smooth store operations by maintaining cleanliness and preparing equipment. The ideal candidate is egoless, coachable, adaptable, proactive, team-focused, and reliable.

Must Have

• Create Unforgettable Guest Moments
• Be a Tech & Experience Expert
• Keep Things Running Smoothly
• Egoless & Coachable
• Adaptable & Proactive
• Team-Focused
• Reliable
• Physically Able
• Weekend Availability
• 1+ year in retail/hospitality

Perks & Benefits

• Paid sick time
• 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses
• Employee discounts
• Free VR sessions
• Guest review bonus

What You Will Be Doing:

• Create Unforgettable Guest Moments
• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

• Be a Tech & Experience Expert
• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly

• Keep Things Running Smoothly
• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs
• Weekend Availability: Required
• Experience: 1+ year in retail/hospitality

Benefits:

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions + guest review bonus

Note: Evening and weekend availability may be required depending on the business’ needs.

To ensure a fair and efficient process, Sandbox VR uses limited AI tools to assist in resume review. Specifically, we use Lever’s “Talent Fit” feature to identify applications that may align closely with job requirements. However, these tools do not make hiring decisions. Every candidate is reviewed by a real person, and final decisions are always made by our recruiters and hiring managers.