Sales Advisor – On-call contract - Naples

As a Sales Advisor at H&M, you will play a fundamental role in creating an exceptional customer experience. You will welcome customers, guide them through the store, and support them in their choices, enhancing our products. Working in line with our values, you will contribute to your success and that of the company. Our stores are the beating heart of our company, where customers experience the brand firsthand. As part of the dynamic store team, you will help customers feel confident and express their individuality through the latest trends and timeless styles, making fashion accessible and sustainable for everyone.

Must Have

• Share fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to offer exceptional service at every stage of the customer journey.
• Ensure the sales area and warehouse are always well-stocked, tidy, and welcoming.
• Support store opening and closing activities.
• Represent yourself and the brand positively in all customer interactions.
• Experience in customer service, preferably in fashion, retail, or related fields.

Good to Have

• Passionate about fashion and oriented towards offering an exceptional in-store experience.
• Proactive and able to work in collaborative and dynamic environments.
• Communicative, creative, curious about using in-store technology, with a strong motivation to learn and develop.
• Flexible and action-oriented.

Perks & Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET).
• H&M Incentive Program (HIP) – a global incentive plan that rewards long-term dedication.
• 6 euro meal vouchers for every working day of at least 6 hours.
• Access to the company benefits portal, with over 1500 discounts on products and services for well-being and daily life.
• Dedicated initial training to best support your journey in the company.
• Growth and development opportunities through continuous training, structured paths, e-learning, Talent Days, Skill Seminars, and individual dialogues.

WHAT YOU WILL DO:

As a Sales Advisor at H&M, you will play a fundamental role in creating an exceptional customer experience. You will welcome our customers, guide them through the store, and support them in their choices, enhancing our products. Acting in line with our values, you will contribute to your success and that of the company.

You will be responsible for:

• Sharing your fashion and product knowledge to help customers make informed choices.
• Collaborating with your team to offer exceptional service at every stage of the customer journey.
• Ensuring that the sales area and warehouse are always well-stocked, tidy, and welcoming.
• Supporting store opening and closing activities.
• Representing yourself and the brand positively during all interactions with customers.

WHO YOU WILL WORK WITH

Our stores are the beating heart of our company, where customers experience the brand firsthand. As part of the dynamic Store Team, every role - Sales Advisor, Department Manager, Store Manager, and Visual Merchandiser - contributes to creating an inspiring and welcoming environment. You will also have the opportunity to collaborate with the Area Team, sharing ideas and strategies to achieve success together.

With your team, you will play a fundamental role in helping customers feel confident and express their individuality, thanks to the latest trends and timeless styles.

By creating authentic connections with customers in our stores, we make fashion accessible and sustainable for everyone.

WHO YOU ARE

We are looking for people with:

• Experience in customer service, preferably in the fashion, retail, or related sectors.

And people who are:

• Passionate about fashion and oriented towards offering an exceptional in-store experience, promoting our products and contributing to achieving sales targets.
• Proactive and able to work in collaborative and dynamic environments.
• Communicative, creative, curious about using in-store technology, with a strong motivation to learn and develop.
• Flexible and action-oriented.

WHO WE ARE

H&M Group is a global company that brings together various fashion brands and ventures. Our goal is to demonstrate that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to make fashion free and accessible for everyone, putting our customers at the center of every decision. We are thousands of passionate and talented colleagues, united by our culture and shared values. Together, we want to use our strength, knowledge, and skills to lead the fashion industry towards a more inclusive and sustainable future.

WHY YOU WILL LOVE WORKING WITH US

At H&M Group, we are proud to be a dynamic and inclusive company. We offer our employees attractive benefits and ample development opportunities globally:

• 25% staff discount on all H&M Group brands, both in physical stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET).
• H&M Incentive Program (HIP) – a global incentive plan that rewards long-term dedication.
• 6 euro meal vouchers for every working day of at least 6 hours.
• Access to the company benefits portal, with over 1500 discounts on products and services for well-being and daily life.
• Dedicated initial training to best support your journey in the company.
• Growth and development - At H&M, we invest in talent development through continuous training and structured paths such as training, e-learning, Talent Day, Skill Seminars, and individual dialogues. We believe in professional growth as an integral part of the work experience.

JOIN US

Our uniqueness comes from the combination of many elements: an inclusive and collaborative culture, strong values, and real growth opportunities. But above all, it is the people who make us who we are.

Take the next step in your career with us.

The journey begins here.

Additional information

• Assessment for In-store Roles:

To manage the high volume of applications for the Sales Advisor role, we use an online competency-based assessment method for recruitment in our stores. You will need to complete this as part of the application and selection process. Your responses will be evaluated by an assessment tool that applies predefined criteria established by H&M Group.

After completing the assessment, you will have the opportunity to share feedback and ask questions. If you encounter difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not affect your application.

For more information on how we process your personal data, please consult our Privacy Policy.

** We are committed to a recruitment process that is fair, impartial, and competency-based.