Sales Advisor - Fixed-term contract 8h (Saturday, 5 weeks) m/f/x

As a Sales Advisor, you will be the friendly face welcoming customers and embodying the heart of our brand. You will provide high-level service, initiating conversations, assisting at checkout, in fitting rooms, and throughout the store to enhance the shopping experience. Responsibilities also include processing deliveries, restocking, and merchandising. Your role is crucial in creating welcoming experiences that showcase our brand, guiding customers with warmth and enthusiasm, and offering genuine, proactive assistance. You will collaborate with your team to create meaningful moments.

Must Have

• Welcome customers and embody the brand
• Provide high-level customer service
• Initiate conversations with customers
• Assist at checkout, fitting rooms, and throughout the store
• Process deliveries
• Restock inventory
• Merchandise the latest clothing
• Create welcoming experiences
• Guide customers with warmth and enthusiasm
• Offer genuine and proactive assistance
• Collaborate with the team
• Customer-oriented
• Proactive
• Curious
• Good listener
• Honest and authentic
• Interested in fashion and trends
• Communicative, positive, and open-minded
• Ready to learn and adapt
• Collaborative, inclusive, and supportive
• Very good French language skills (read, written, spoken)

Good to Have

• Prior customer service experience
• Familiarity with fabrics

Perks & Benefits

• Attractive benefits with many development opportunities
• 25% staff discount on all H&M group brands (in-store and online)
• 13th-month bonus (for Bordeaux colleagues)
• Variable remuneration share linked to overall economic performance (Participation & Profit-sharing) (for Bordeaux colleagues)
• Employee savings account (for Bordeaux colleagues)
• HIP program (retirement bonus) (for Bordeaux colleagues)
• Quality health insurance from arrival (for Bordeaux colleagues)
• Providence (for Bordeaux colleagues)
• Option for 9€ meal vouchers (55% employer contribution) (for Bordeaux colleagues)
• 75% coverage of public transport costs (for Bordeaux colleagues)
• Access to CSE benefits (for Bordeaux colleagues)

Company Description

COS offers a ready-to-wear and accessories wardrobe rooted in remarkable craftsmanship and a unique sense of style. The brand's artistic spirit shines through its original creations, inspired by contemporary culture, urban energy, and memorable fashion moments. Prioritizing artisanal know-how, innovation, and high-quality materiality, each collection is created with care and meticulousness, harmoniously blending the modern and the timeless. Learn more about COS here

Inclusion and Diversity

At H&M Group, we are committed to creating and maintaining an inclusive, diverse, and equitable work environment throughout our organization. Our mixed teams share their knowledge, experiences, and ideas. Diversity has a positive impact on how we address challenges and what we perceive as possible. It also positively affects our relationships with colleagues and customers worldwide. This is why all dimensions of diversity are considered in our recruitment process.

Encouraging diversity in all its forms, the H&M Group is committed to promoting the employment of people with disabilities.

Job Description

As a Sales Advisor, you are the friendly people who welcome our customers and embody the heart of our brand.

You will have the opportunity to provide customers with a high level of service at every turn. Whether initiating conversations or assisting at checkout, in fitting rooms, and throughout the store, you will play an essential role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, restocking inventory, and merchandising the latest clothing in the store.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you will guide our customers throughout their journey, offering genuine assistance and proactive service to uplift and inspire them. Together, in collaboration with your team, you will create moments that matter.

While prior customer service experience and familiarity with fabrics are desirable, they are not mandatory.

Qualifications

• Customer orientation: You have a genuine interest in getting to know our customers and offering them an experience and level of service that meets their expectations.
• Proactive: You use your initiative to offer customers a memorable shopping experience.
• Curious: You look for opportunities to improve daily processes and routines and take proactive measures when necessary.
• You listen and show interest in the ideas and opinions of others.
• You are honest and authentic in your approach.
• You are interested in fashion and trends.
• You are communicative, positive, and open-minded.
• You are ready to learn and adapt.
• You are collaborative, inclusive, and supportive of others.
• You have very good French language skills: reading/writing/speaking.

Additional Information

This is a part-time position for an 8-hour per week contract. Apply by uploading your CV in French as soon as possible, but no later than December 7, 2025. Due to data policy, we only accept applications via our career page.

Benefits:

We offer all our employees attractive benefits with many development opportunities.

All our employees benefit from a 25% staff discount, usable on all brands of our H&M group in-store and online.

In addition, colleagues based in Bordeaux also receive:

• A personal discount of 25% on all H&M Group brands,
• A 13th-month bonus,
• A share of variable remuneration linked to overall economic performance (Participation & Profit-sharing),
• An employee savings account,
• A HIP program (retirement bonus).
• Quality health insurance from your arrival,
• Providence,
• The possibility of taking 9€ meal vouchers (55% employer contribution),
• 75% coverage of public transport costs,
• Access to CSE benefits...