VIP Customer Service Representative Reservation SIXT Ride (m/f/d) - 100% Homeoffice

As a VIP Customer Service Representative for SIXT Ride, you will handle complex inquiries from international corporate and VIP clients globally. Your responsibilities include managing bookings, change requests, and providing support for web and app bookings. You will communicate with customers via email and phone in both German and English, contributing to increased customer satisfaction and loyalty while ensuring excellent service quality.

Must Have

• Process complex inquiries from international corporate and VIP clients.
• Responsible for bookings, change requests, and web/app booking support.
• Communicate with customers via email and phone in German and English.
• Contribute to customer satisfaction and loyalty.
• Ensure excellent quality standards.
• Ideally, initial professional experience in customer service or hospitality.
• Enjoy customer contact, work independently and solution-oriented.
• Be communicative, enjoy writing and telephoning.
• Be a team player and reliable.
• Possess very good German and English language skills, written and spoken.
• Be willing to work shifts and weekends.

Perks & Benefits

• Discounts on SIXT rent, share, ride, and SIXT+
• Attractive vehicle leasing offers
• Exclusive deals with partners for travel, tech, fashion
• Support for retirement provisions and capital-forming benefits
• 30 days of vacation
• Hybrid work model with flexible hours
• One day per year for voluntary work in a children's charity

Job Description

Having an open ear for our customers - nothing is more important to us. We are always there when there are questions, wishes or problems. Whether by phone, email, chat or social media, whether in German or English: We are only satisfied when our (VIP) customers are satisfied with SIXT Ride.

Do you already have experience as a Call Center Agent, Customer Advisor or Support Employee (m/f/d)? Do you have no experience yet, but enjoy customer contact? No problem, we will discuss your options with you. Join SIXT now!

YOUR ROLE AT SIXT:

• You process complex inquiries from our international corporate clients and VIP customers across the entire SIXT globe
• You are responsible for bookings, change requests, support with booking via web and app
• You communicate with customers via email and phone in German and English
• With your work, you are sustainably involved in increasing customer satisfaction and loyalty
• You ensure that we meet our excellent quality standards and safely get every customer from A to B

YOUR SKILLS COUNT:

• Professional experience Ideally, you have initial professional experience in customer service, customer service, hospitality or a comparable activity
• Customer Service You enjoy customer contact, work independently and solution-oriented
• Communication You are communicative, enjoy writing and telephoning
• Teamwork You are a team player and reliable
• Languages You have very good German and English language skills, written and spoken
• Working hours You are willing to work shifts and weekends

WHAT WE OFFER YOU

• Extra benefits Benefit from discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers as well as exclusive deals with partners for travel, technology, fashion and more
• Future plus We promote your retirement provisions and support you with capital-forming benefits so that you are optimally secured
• Flexibility Enjoy 30 days of vacation and a hybrid work model with flexible hours
• Matter of the heart Take one day each year to volunteer in a charitable organization that is committed to the well-being of children

Additional Information

About us:

We are a globally leading mobility service provider with a turnover of 4.00 billion Euros and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, a first-class customer experience and outstanding customer service are paramount. We rely on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Start with us and apply now!