Field service engineer

The Field Service Engineer provides on-site technical support, diagnosing and resolving product issues while adhering to regulatory standards. This role involves assisting with installation, maintenance, and repairs to ensure effective and safe equipment operation. Working under limited supervision, the engineer prioritizes tasks, meticulously documents all service activities, and professionally handles customer inquiries, escalating complex issues as needed. The role also includes conducting routine maintenance and supporting senior technicians during advanced procedures, contributing to overall operational excellence and customer satisfaction.

Must Have

• Provide technical support and troubleshooting, diagnosing issues and implementing solutions.
• Assist in installation, maintenance, and repair of products, ensuring safety compliance.
• Complete work with limited supervision, setting priorities effectively.
• Document all service activities using the Service Management System.
• Handle customer inquiries and complaints professionally, escalating complex issues.
• Conduct routine maintenance and performance checks on medical devices.
• Ensure all service activities comply with company policies and industry regulations.

Good to Have

• Troubleshooting skills
• Documentation & Reporting abilities
• Experience with Product Installation, Repair & Maintenance
• IT Networking knowledge
• Understanding of Regulatory Requirements
• Engineering Fundamentals
• Proficiency in Remote Support Tools & Techniques

The Field Service Engineer is responsible for providing on-site technical support for products, adeptly diagnosing and resolving issues while adhering to strict regulatory standards and company protocols. The role assists in installation, maintenance, and repairs, ensuring equipment operates effectively and safely. The role works under limited supervision and general guidelines, prioritizing tasks effectively and documents all service activities meticulously. The role handles customer inquiries and complaints professionally, escalating complex issues as needed. The role conducts routine maintenance checks and supports senior technicians during advanced procedures, contributing to operational excellence.

Job Responsibilities:

• Provides technical support and troubleshooting to customers, accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols.

• Assists in the installation, maintenance, and repair of products, ensuring compliance with safety standards and effective functioning of equipment.

• Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.

• Documents all service activities, including diagnostics, resolutions, and parts used, utilizing the Service Management System to maintain detailed and accurate records.

• Handles customer inquiries and complaints professionally, offering effective solutions and escalating more complex issues to senior technicians or appropriate channels.

• Conducts routine maintenance and performance checks on medical devices, ensuring they meet operational standards and regulatory requirements to prevent potential failures.

• Supports senior technicians during advanced technical procedures by preparing necessary tools and materials, following instructions closely, and learning through hands-on experience.

• Communicates effectively with customers to keep them informed about the status of their service requests, expected timelines, and any potential issues or delays, ensuring transparency and trust.

• Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures, ensuring the highest standards of service.

• Ensures all service activities comply with company policies and industry regulations, consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards.

Minimum required Education:

High School Diploma, Vocational Education.

Preferred Skills:

• Troubleshooting

• Documentation & Reporting

• Product Installation

• Product Repair & Maintenance

• IT Networking

• Regulatory Requirements

• Engineering Fundamentals

• Remote Support Tools & Techniques

About Us

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities. Learn more about our culture of impact with care here.

At , we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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