Associate Client Services Analyst

Overview

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About Business Unit:

At the heart of everything we do is data and this team. Our premium data assets empower the team to drive desirable outcomes for leading brands across industries. Armed with high volumes of transactional data, digital expertise and unmatched data quality, the team plays a key role in improving all our product offerings. Our data artisans are keen on adopting the latest in technology and trends, so there’s always room to grow and something new to learn here.

Why we are looking for you?

The Data Solutions Technician is responsible for working with our Sales and support teams to provide the highest quality products and services to our internal and external customers. Primary responsibility is timely and accurate delivery of statistical models, count/list fulfillments and accurate billing. Will support both online and offline marketing campaigns. Supplies delivery information to customers, service bureaus, and other internal partners. Good in decision making, problem solving and attention to detail.

What will you enjoy in this role?

• Collaborate across multiple teams in Data Solutions for supporting Data Division of Epsilon.
• Its largely end user experience of using the system, working on database.
• Collaborate with the Sales & support teams for any kind of system or application.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

What you’ll do:

• Execute count / order parameters to client/sales specifications via proprietary systems
• Quality control of all projects using prescribed verification processes
• Meet and maintain departmental quality key performance indicators
• Finance Administration / Internal Billing Support and SOX Compliance
• Timely execution of deliverables meeting/exceeding defined deadlines
• Attain proficiency thresholds within required interval
• Maintain working knowledge of Industry, systems, process, and products in an ever-changing environment
• Participate in training sessions as scheduled to supplement required technical knowledge
• Manage and prioritize assigned workload
• Applies and maintains privacy and data security standards appropriately

Qualifications

• Bachelor Degree preferred
• Computer Skills: Demonstrated comfort and proficiency working in Windows, GUI, and Command Line interfaces such Unix (as applicable)
• 0-1 year previous experience
• Preferred Bangalore based resources willing to work in Hybrid model @ Office Premises
• Work Timings: 8 AM – 5 PM or 1PM – 10 PM or 6 PM to 3 AM( Variable Shift with cab facility)
• Customer focused – similar customer services experience
• High attention to detail
• Ability to work in a fast-paced environment with changing priorities
• Ability to manage across multiple tasks at any given time
• Proven ability to work independently and as part of a team
• Ability to learn and apply knowledge quickly in an ever-changing environment
• Flexible and adaptable in managing priorities in a fast-paced environment
• Demonstrate ability to communicate at a high level (written and verbal) in the English language
• Action Oriented, Timely decision making, Functional / Technical skills, Organizational skills, Attention to detail, problem solving, Process Management, time management and effective communication.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

YOUniverse. A work-world with you at the heart of it!

At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.

Take a trip to YOUniverse and explore our unique benefits, here

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.