Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.

Our Commercial Operations Team is based in our London Paddington office and supports Dun & Bradstreet’s UK & Ireland's business. They are now looking for an Analyst to join them on a 6 month, fixed term contract. This is a great opportunity to be part of a dynamic environment where your insights and analysis will help shape strategic decisions.

In this role, you will report to the UK & Ireland Commercial Operations Project Lead and be responsible for gathering and analyzing key product usage data to help drive performance across Customer Retention and Contractual Reconciliation objectives. Working closely with a team of customer-facing commercial professionals, you’ll use a variety of reporting tools and analytical approaches to support UK & Ireland Sales Leaders in optimizing the financial performance of existing customer relationships.

We’re looking for someone with a strategic mindset and a passion for customer success someone who’s not afraid to challenge the status quo and bring fresh ideas to improve processes, enhance efficiency, and deliver deeper business insights. This is an exciting opportunity to join Dun & Bradstreet at a pivotal moment of transformation and growth, and whilst this position is for a 6 month fixed term contract, there may be opportunity for extension based on business needs.

Key Responsibilities:

• Support day-to-day Commercial Operations activities related to customer usage analytics
• Produce monthly usage reports and statements, conduct trend analysis, and manage revenue-impacting reconciliations
• Raise and manage technical tickets to resolve data or system-related issues, ensuring timely resolution
• Collaborate with technical teams to troubleshoot problems and implement improvements, providing clear direction and context for business needs
• Continuously improve usage calculations for customers, internal processes, and technical systems
• Participate in meetings with the Go-To-Market team to ensure new products are designed with appropriate usage tracking and reporting capabilities
• Liaise with Product, Sales, and Customer Success teams to align usage insights with strategic goals
• Analyse large datasets from multiple sources to uncover trends, challenges, and opportunities
• Provide ad hoc analysis and support for specific projects and initiatives
• Champion a culture of agility, collaboration, and continuous improvement

About you:

• High proficiency in Excel (including macros and VBA), PowerPoint, and Word; familiarity with SFDC, Business Objects, MS Power BI, and other analytics tools is a plus
• Enthusiastic for new tools, dashboards, and data visualisation techniques and is always looking for smarter ways to work and share insights
• A results-focused, self-motivated, dynamic character who thrives in both collaborative team environments and independent work settings
• Passionate about data and technology, with a natural curiosity for uncovering insights and solving problems through analytical thinking
• Enjoy working in Excel, exploring advanced functions, building macros, and automating workflows using VBA to streamline reporting and analysis
• Demonstrates a ‘can-do’ attitude, able to co-ordinate multiple inputs to provide clear, concise and insightful management information
• Strong oral and written communication skills, with the ability to translate complex data into actionable insights for stakeholders
• Excellent planning and analytical skills, together with a proactive approach to identifying opportunities for improvement
• Comfortable managing workloads to strict reporting deadlines, while remaining agile and responsive to changing business needs
• Keen to learn and understand complex systems, processes, and the mechanics of a business, with a genuine interest in how data drives decision-making
• Able to work from our London Paddington office 3 days a week

Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you!

We anticipate this role will be interviewing in October/November, with a start date at the beginning of December. This is a 6 month, full time, fixed term contract on a hybrid working basis with at least 3 days a week at our London Paddington office.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.