Sales Operations and Sales Enablement Tools F/H

Let's build a future of trust together

Thales is a global high-tech leader specializing in three business sectors: Defense & Security, Aeronautics & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Success driven by our technological excellence, your experience, and our shared ambition
• An attractive compensation package
• Continuous skills development: training programs, academies, and internal communities
• An inclusive, benevolent environment that respects employee balance
• Recognized societal and environmental commitment

Your daily life

Thales Digital Factory is part of Thales' transformation program, which aims to become a key and exemplary digital player across all its markets. Our mission is to accelerate the digital transition of the Thales Group by venturing into new ways of working and decision-making.

Your general skills

• Proficiency in business analysis and operations monitoring.
• In-depth knowledge of CRM tools and Excel.
• Experience in customer database management, data quality, and information structuring.
• Ability to perform marketing analysis and customer segmentation.
• Project management: vendor coordination, budget monitoring, and implementation of digital tools.
• Fluent English (written and spoken).
• Ability to work with various stakeholders: Sales, Marketing, Customer Success, Finance, HR.

Your behavioral skills

• Leadership and vision: Think big – develop an ambition beyond set objectives.
• Action orientation: Systematically propose appropriate next actions.
• Collaborative spirit: Foster collective success and teamwork.
• Proactivity and sense of initiative.
• Rigor, organization, and ability to guarantee data and process quality.
• Proactive approach and analytical mind to anticipate needs and adjust actions.

Do you recognize yourself?

Let's talk missions!

Your missions and responsibilities:

Customer database management

• Manage system configuration, implementation, settings, and specific developments.
• Organize the collection, standardization, and structuring of customer data.
• Determine and implement methods to improve the quality and enrich the customer database.
• Guarantee the quality, accessibility, and reliability of information throughout its processing.
• Pilot corrective and evolutionary developments of the CRM system.

Sales and marketing analysis

• Study customer profiles and perform marketing segmentation.
• Monitor and analyze emerging trends and propose improvements.
• Anticipate and readjust segmentation and commercial offers to adapt them to the market.
• Analyze product offers and study their impacts.
• Set up and monitor tracking tools to analyze the profile of customer-users.
• Perform regular sales and marketing analyses (win rate, profitability, Order Intake, Sales expense ratio).
• Produce recurring reports on sales and commercial effectiveness.

Project management

• Support change related to CRM implementation among stakeholders.
• Manage relationships with external service providers and partners.
• Coordinate service providers and suppliers (information systems and booking tools).
• Manage the budget and evaluate the cost of interventions.

User support

• Monitor user activity, data quality, and responses provided.
• Analyze CRM effectiveness for customers and report during meetings.
• Manage feedback and propose improvements in collaboration with the CRM technical manager.
• Identify with users the digital tools that can optimize their performance and business objectives.

Possible missions

• Lead and supervise a team of functional analysts and developers responsible for designing application evolutions.

Key interactions:

• Head of Sales / Sales Manager / Customer Success / Marketing (Segment, PLM) / Human Resources / Finance

Main KPIs:

• Accuracy of Order Intake forecasts (ideally ±3%).
• Sales expense ratio (Revenue / operating costs).
• Data quality (pipeline, customer data, opportunities).

Are we still on the same page?

Don't wait any longer, join us!

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!