Sales Operations Manager

Key Responsibilities:

• Develop and oversee detailed project timelines, pitch calendars, and cross-functional team deliverables to ensure seamless execution of new business opportunities.
• Lead and support the development of RFP responses and new business pitch materials, ensuring alignment with client needs and brand voice.
• Collaborate closely with internal departments (account service, strategic planning, digital, media, data and insights, creative, franchise co-op management, and production/fulfillment) to support pitch strategy and execution.
• Schedule, facilitate, and manage key meetings to maintain momentum, ensure alignment, and meet critical submission deadlines.
• Create, update, and manage content assets including case studies, pitch decks, and proposal templates to continuously elevate the quality of deliverables.
• Support the intake, qualification, and progression of inbound enterprise leads using Pardot and Salesforce, ensuring efficient tracking and visibility across the pipeline
• Serve as a trusted partner to the Director, Growth Operations by supporting strategic initiatives and internal process improvements.

Background / Experience:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2–3 years of relevant experience, ideally in an agency environment with a focus on new business, marketing operations, or project management.
• Proven ability to independently manage complex projects under tight deadlines, balancing multiple priorities with attention to detail.
• Strong cross-functional leadership skills with a demonstrated ability to coordinate and motivate diverse teams toward a common goal.
• RFI/RFP/RFQ experience preferred.
• Experience with Pardot/Salesforce or similar CRM platforms preferred.
• Exceptional written and verbal communication skills with a strategic and persuasive mindset.
• Proficiency in MS Office, particularly PowerPoint and SharePoint; familiarity with project management tools is a plus.
• High level of initiative, enthusiasm, and adaptability; comfortable operating in both structured and evolving environments.
• Natural problem-solver with a strong sense of accountability and ownership.
• Energetic team player with a positive attitude, excellent interpersonal skills, and a collaborative spirit.
• Driven, self-motivated, and committed to delivering exceptional internal and external client experiences.