The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients seeking assistance with their software. The team provides support via phone, email, and chat channels, aiming to achieve and exceed acceptable service levels. The Manager, Partner Support is accountable for the overall success of the Partner Support team. This role involves direct engagement with corporate stakeholders, franchisees, and dealers, with a focus on effective, results-oriented support. Responsibilities include providing day-to-day leadership, identifying process improvements, managing client introductions to local marketing services, working with cross-functional teams to drive business targets, tracking performance metrics, and responding to customer inquiries to ensure a positive customer experience.