Client Success Delivery Sr. Associate

19 Hours ago • 2 Years +

Job Summary

Job Description

The Client Success Delivery Sr. Associate is responsible for the daily delivery and execution for assigned client accounts, managing technical and creative projects from planning to completion. This role involves troubleshooting, ensuring quality, and managing costs. The associate will also learn about Ansira's product and service offerings. Responsibilities include managing client deliverables, coordinating with cross-functional teams, and maintaining client documentation, requiring strong project management, communication, and problem-solving skills.
Must have:
  • Excellent project management and communication skills
  • Detail-oriented with strong troubleshooting abilities
  • Strong interpersonal skills, ability to work with teams
  • Flexible work schedule for advertising deadlines
  • Strong work ethic and team player mentality
  • Ability to manage multiple projects in a fast-paced environment
  • Computer literate and quick learner
  • Available to work night shift (US time zone).
Good to have:
  • 2+ years of advertising, client management, or project management in a SAAS environment preferred
  • Previous print production and/or print fulfillment experience preferred.

Job Details

The Client Success Delivery, Sr. Associate is responsible for the daily delivery and execution for assigned client accounts, including execution for all client deliverables as assigned by their manager in a fast-paced environment. This role will manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost. The Client Success, Sr. Associate will learn to demonstrate a deep understanding of Ansira's product and service offerings and share examples and case studies that will help support the client’s objectives.

Experience

Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field

2+ years of advertising, client management, or project management in a SAAS environment preferred

Previous print production and/or print fulfillment experience preferred.

Responsibilities

  • Responsible for ongoing day-to-day client deliverables on assigned accounts
  • Responsible for execution for client deliverables, orders, and management on assigned accounts  
  • Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support.
  • Provide problem recognition, research, isolation, and resolution steps with Manager support.
  • Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
  • Responsible for updating and maintaining client training and knowledge documentation
  • Attend and participate in client calls, manage status reports and provide meeting minutes.
  • Able to identify issues, report and oversee to resolution with Manager support

Requirements

  • Excellent project management and communication skills
  • Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
  • Strong interpersonal skills, ability to work with cross-functional teams
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines
  • Must possess a strong work ethic, be self-motivated and have a team player mentality
  • Ability to manage multiple projects in a fast-paced environment
  • Must be thoroughly computer literate and able to learn new software and applications quickly
  • Available to work night shift (US time zone).

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About The Company

Ansira, a leading independent, global marketing technology and services company with proprietary channel, website, and advertising technology platforms, guides companies operating in distributed ecosystems to connect with their customers, fostering unwavering brand loyalty by seamlessly integrating digital and physical experiences from the enterprise to hyper-local level. Ansira's innovative blend of human expertise and cutting-edge technology solutions solves the challenges faced by global marketers today and drives demand for their businesses. 

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