Bilingual Specialist
Job Summary
Job Description
The Bilingual Specialist, with a focus on the Korean language, will provide support to local channel partners and their advertising partners. This role involves reviewing local brand-enhancing advertising according to specific requirements, verifying the utilization of qualifying funds, and managing co-op administration. The ideal candidate will monitor claims from initiation to completion, ensuring accuracy of submitted information and supporting documentation, and determining eligibility for reimbursement based on policy. Responsibilities also include reviewing marketing materials against established guidelines and brand standards, conducting reviews of post-campaign activities to ensure adherence to program guidelines, communicating status updates to partners, and reporting any website functionality issues. The role may also involve quality control checks to ensure accuracy and compliance before payment and resolving customer inquiries via calls, emails, and chats.
Must have:
- Strong verbal and written communication skills in Korean and English
- Korean language translation and interpretation
- Experience in a fast-paced office environment providing customer service
- Proven technical competence with Microsoft Word, Excel, and Outlook
- Strong attention to detail and excellent time management
- Ability to organize work, multitask, and meet deadlines
- Exceptional ability to work within a team environment
- A natural curiosity and eager desire to learn
Good to have:
- Bachelor’s or Post Graduate degree in business or finance
- Claims experience
- Some remote-work experience preferred
- Demonstrated ability to work independently
4 skills required
Job Details
The Bilingual Specialist, (Korean language) supports local channel partners and their advertising partners by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration.
Shift –10 AM to 7 PM or flexible (as per business requirement)
Shift –10 AM to 7 PM or flexible (as per business requirement)
Essential Duties and Responsibilities:
- Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
- Review marketing materials against an established set of guidelines and brand standards
- Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
- Communicate status to partners
- Report issues with website functionality
- May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
- Resolve calls, emails, and chats and document communications appropriately
Education/Experience Required:
- Strong verbal and written communication skills - Korean and English
- Korean language Translation and Interpretation
- Bachelor’s or Post Graduate degree in a business, or finance field
- Claims Experience preferred
- Experience in a fast-paced office environment providing customer service
- Proven technical competence including experience with Microsoft Word, Excel and Outlook
- Strong attention to detail and excellent time management
- Ability to organize work, multitask and meet deadlines
- Exceptional ability to work within a team environment
- Some remote-work experience preferred and demonstrated ability to work independently
- A natural curiosity and eager desire to learn
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About The Company
Ansira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.
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