The LMS - Specialist is responsible for managing incoming calls from clients' customers, providing customer service support, and resolving routine questions about client services or in-store offerings. This role involves collaborating with team members and other departments to ensure customer satisfaction and loyalty. The specialist will also oversee the activities of other team members. Key duties include answering calls professionally, providing accurate information using available resources, understanding company products/services, identifying and resolving customer needs, documenting calls, adhering to scripts, meeting performance metrics, attending training, and maintaining a positive and professional demeanor.