Client Success Delivery Senior Associate

Experience

Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field

2+ years of advertising, client management, or project management in a SAAS environment preferred

Previous print production and/or print fulfillment experience preferred.

Responsibilities

• Responsible for ongoing day-to-day client deliverables on assigned accounts
• Responsible for execution for client deliverables, orders, and management on assigned accounts  
• Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support.
• Provide problem recognition, research, isolation, and resolution steps with Manager support.
• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
• Responsible for updating and maintaining client training and knowledge documentation
• Attend and participate in client calls, manage status reports and provide meeting minutes.
• Able to identify issues, report and oversee to resolution with Manager support

Requirements

• Excellent project management and communication skills
• Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
• Strong interpersonal skills, ability to work with cross-functional teams
• Must be available for a flexible work schedule to accommodate clients on advertising deadlines
• Must possess a strong work ethic, be self-motivated and have a team player mentality
• Ability to manage multiple projects in a fast-paced environment
• Must be thoroughly computer literate and able to learn new software and applications quickly
• Available to work night shift (US time zone).