Client Success Delivery Senior Associate
3 Months ago • 2 Years +
Job Description
The Client Success Delivery Senior Associate is responsible for the daily delivery and execution for assigned client accounts. This role manages all aspects of technical and creative projects, including planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost. The associate will develop a deep understanding of Ansira's product and service offerings, using case studies to support client objectives. Key responsibilities include managing client deliverables, orders, and projects, identifying and resolving issues with manager support, collaborating with cross-functional teams, updating client documentation, and participating in client calls.
Good To Have:
- Bachelor’s degree or equivalent experience in marketing, advertising, or related field
- Advertising experience
- Client management experience
- Project management experience in a SAAS environment
- Previous print production experience
- Previous print fulfillment experience
- Flexible work schedule
Must Have:
- Excellent project management skills
- Excellent communication skills
- Detail-oriented
- Strong troubleshooting abilities
- Strong analytical abilities
- Strong problem-solving abilities
- Strong interpersonal skills
- Ability to work with cross-functional teams
- Strong work ethic
- Self-motivated
- Team player mentality
- Ability to manage multiple projects
- Computer literate
- Ability to learn new software quickly
- Available for night shift (US time zone)
The Client Success Delivery, Sr. Associate is responsible for the daily delivery and execution for assigned client accounts, including execution for all client deliverables as assigned by their manager in a fast-paced environment. This role will manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost. The Client Success, Sr. Associate will learn to demonstrate a deep understanding of Ansira's product and service offerings and share examples and case studies that will help support the client’s objectives.
Experience
Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field
2+ years of advertising, client management, or project management in a SAAS environment preferred
Previous print production and/or print fulfillment experience preferred.
Responsibilities
- Responsible for ongoing day-to-day client deliverables on assigned accounts
- Responsible for execution for client deliverables, orders, and management on assigned accounts
- Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support.
- Provide problem recognition, research, isolation, and resolution steps with Manager support.
- Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
- Responsible for updating and maintaining client training and knowledge documentation
- Attend and participate in client calls, manage status reports and provide meeting minutes.
- Able to identify issues, report and oversee to resolution with Manager support
Requirements
- Excellent project management and communication skills
- Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
- Strong interpersonal skills, ability to work with cross-functional teams
- Must be available for a flexible work schedule to accommodate clients on advertising deadlines
- Must possess a strong work ethic, be self-motivated and have a team player mentality
- Ability to manage multiple projects in a fast-paced environment
- Must be thoroughly computer literate and able to learn new software and applications quickly
- Available to work night shift (US time zone).
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