Sales Renewals Representative

Barracuda is seeking a Sales Renewals Representative to join their US sales renewals team in Campbell, CA. This role focuses on driving renewal rates across North America by managing a specific territory, conducting outbound calls and emails for upcoming renewals, creating proposals, and negotiating contracts. The representative will use Salesforce CRM, identify upsell opportunities, and collaborate with various internal teams to ensure customer satisfaction and achieve monthly/quarterly revenue targets. The position starts onsite for three months, then transitions to a hybrid schedule.

Must Have

• Drive sales revenue through contract renewals for a specific territory.
• Conduct outbound calls and emails to inform customers of upcoming renewals 90 – 120 days in advance.
• Create and provide proposals, negotiate, and supply related documentation at least 60 days in advance.
• Use Salesforce CRM System to document customer activity, manage pipeline, and forecast.
• Identify upsell opportunities within customer accounts and partner with a sales representative.
• Collaborate with Customer Success, Channel, and Sales teams.
• Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals.
• Achieve monthly/quarterly revenue targets through accurate forecasting and sales skills.
• Highly organized, able to prioritize and have good time management skills.
• Excellent customer service and communication skills.
• Strong Business Acumen and a clear track record of driving execution and operational excellence within a renewals environment.
• A passion for collaboration and a basic understanding of Internet security technology.
• Team oriented with ability to succeed.
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
• Able to track information accurately and have a strong attention to detail.
• A self-starter, high energy and results oriented.

Perks & Benefits

• Equity, in the form of non-qualified options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

Description

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda!

The US sales renewals team, based in Alpharetta, GA and Campbell, CA is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. This role reports to a Renewals Sales Manager and requires being onsite daily for the first three months. After this initial period, the position transitions to a hybrid schedule with typical onsite work days expected on Monday, Wednesday, and Friday.

What you’ll be working on

• Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
• Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
• Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal
• Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
• Identify upsell opportunities within customer accounts and partner with a sales representative to close
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
• Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
• Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.

What you bring to the role

• Highly organized, able to prioritize and have good time management skills
• Excellent customer service and communication skills.
• Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
• A passion for collaboration and a basic understanding of the Internet security technology
• Team oriented with ability to succeed.
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
• Able to track information accurately and have a strong attention to detail
• A self-starter, high energy and results oriented

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

• Equity, in the form of non-qualified options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

Campbell, CA only. The anticipated on-target earnings range for this role is $76,500 - $90,000. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

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