Technical Support Representative

Barracuda is a leading cybersecurity company seeking a highly motivated and excited Support Technician. This entry-level, front-line position involves understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. You will provide technical support for Barracuda's security solutions, assist partners and customers with configuration, implementations, and troubleshooting, and help protect their IT infrastructure. This role works within a team and reports to the Technical Support Manager.

Must Have

• Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university)
• Strong troubleshooting/problem resolution skills
• Strong solution-oriented thinking
• Willingness to learn new technologies
• Computer and networking knowledge

Good to Have

• Experience in technical support
• Basic knowledge of public cloud
• Basic knowledge of VPN
• Basic knowledge of virtualization
• Basic knowledge of IoT
• Basic knowledge of Microsoft 365
• Basic knowledge of web technologies

Perks & Benefits

• A team where you can voice your opinion, make an impact, and where you and your experience are valued
• Internal mobility – opportunities for cross training and career advancement within Barracuda
• Competitive salaries and additional benefits based on performance, experience, and qualification

Innsbruck, Austria

Description

Job ID 26-357

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda

We're currently recruiting for a highly motivated and excited Support Technician with computer and networking knowledge to provide quality support for our superb networking and security products to our customers and partners. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report to the Technical Support Manager.

What you’ll be working on

• Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
• Assist our partners and customers with configuration, implementations and troubleshooting.
• Communicate, assist and support our customers and partners to protect their IT infrastructure.
• Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.

What you bring to the role

• Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).Strong troubleshooting/problem resolution skills
• Ideally experience in technical support.
• Strong solution-oriented thinking and willingness to learn new technologies.
• Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

We offer competitive salaries and additional benefits based on your performance, experience, and qualification. Based on the CBA level, the minimum gross salary for this position is EUR 37,000.

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