Sales Support Associate

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Join Our Team as a Sales Support Superstar!

Are you ready to bring your energy, positivity, and multitasking talents to a fast-paced environment? We're on the lookout for a Sales Support Associate who loves helping others and keeping things running smoothly behind the scenes. This is no ordinary office gig – you'll be the heartbeat of our team, making every day an adventure!

As our go-to Sales Support Associate, you'll tackle everything from data entry to answering calls and even some mailroom magic. You'll collaborate with a fantastic crew of team players to crush goals and create a welcoming vibe for both internal and external customers. If you love making others smile, keeping things organized, and rising to any challenge with a can-do attitude, this could be your dream role!

What You’ll Do:

• Be the friendly voice answering our main phone line, connecting people to the right places and providing helpful info.
• Help callers with company details like directions, website info, and more – you'll be a walking (or sitting) info desk!
• Keep the communication flowing smoothly across departments.
• Light up the room (or email) with your positive energy and solution-oriented attitude.
• Master the art of multitasking in our fast-paced environment – you’ll be a pro at juggling tasks!
• Make important decisions confidently when needed and always strive for continuous improvement.
• Ace detailed data entry for orders and billings (accuracy is key!).
• Pitch in wherever needed to support your awesome team.

What You’ll Bring:

• Ability to work about 40 hours a week on-site.
• A high school diploma.
• Previous experience in customer service or support.
• Top-notch verbal and written communication skills.
• Skills with Microsoft Office (Excel, Word, Outlook).
• A keen eye for detail, professionalism, and a strong customer-first mindset.
• A sense of urgency when it counts and the ability to flag issues when necessary.
• A fun, outgoing personality with a passion for getting things done!

If you’re a motivated go-getter who loves working in a dynamic environment, we want YOU on our team!

Trek Benefits:

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Flexible holiday schedule – 10 company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish