Sales Support Generalist
Job Description
- University degree in business, economics, or a related field.
- Proficiency in French, German, Swedish, or Danish.
- Coordinate and manage day-to-day requests from internal customers.
- Complete opportunity-related tactical and administrative activities.
- Research, consolidate, and analyze sales and customer data.
- Provide updates, reports, and metrics to sales teams and stakeholders.
- Collaborate effectively with Sales, Account Management, and Commercial teams.
- Identify and escalate process breakdowns.
- At least 1 year of experience in sales support or global deal operations.
- Fluency in English.
- Exceptional organizational skills, including time management, prioritization, and responsiveness.
- Strong attention to detail and ability to deliver accurate and complete documentation.
- Excellent problem-solving and adaptability skills.
- Proficiency in Google Suite, Microsoft Office (especially Excel), and Salesforce.com.
- Limitless possibilities and global organization.
- Supportive and inclusive environment.
- Global connectivity with 26,000+ individuals from 59 countries.
- Celebrates diversity and encourages individual differences.
- Competitive total rewards (career, family, personal wellness).
- Flexibility with remote/hybrid work.
- Opportunities for personal and professional growth.
- Workplace that encourages and supports all talents.
- Contribute to sustainability vision.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Sales Support Generalist provides tactical and administrative support to Iron Mountain’s Commercial Sales teams, enabling sales professionals to focus more on customer engagement and revenue generation. This foundational role requires strict adherence to standard operating procedures, exceptional attention to detail, and strong data accuracy and system proficiency. By managing opportunity-related tasks, the DOC Support Generalist ensures seamless coordination across the opportunity lifecycle and contributes to continuous improvement in processes and workflows.
Your role in our mission
- Coordinate and manage day-to-day requests from internal customers, ensuring timely resolution or routing to the correct team.
- Complete opportunity-related tactical and administrative activities that support sales teams across the business.
- Research, consolidate, and analyze sales and customer data, including contracts, pricing models, and due diligence documentation.
- Provide updates, reports, and metrics to sales teams and stakeholders, monitoring SLAs and tracking progress.
- Collaborate effectively with Sales, Account Management, and Commercial teams across regions to ensure smooth workflow and communication.
- Identify and escalate process breakdowns while contributing to continuous improvement initiatives.
Valued skills and experience
- University degree in business, economics, or a related field (preferred), with at least 1 year of experience in sales support or global deal operations.
- Fluency in English is essential additional proficiency in French, German, Swedish, or Danish is a strong plus.
- Exceptional organizational skills, including time management, prioritization, and responsiveness to meet multiple concurrent SLAs.
- Strong attention to detail with proven ability to deliver accurate and complete documentation throughout the opportunity lifecycle.
Excellent problem-solving and adaptability skills, with the ability to learn new systems, methods, and processes quickly.
- Proficiency in Google Suite, Microsoft Office (especially Excel), and Salesforce.com (preferred), with a commitment to mastering Iron Mountain’s internal systems.
Discover what we offer
- Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
- Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
- Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
- Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
- Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
- Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
- Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
- Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
- Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come
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Category: Sales Operations Group
