Job Description
As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. Your work will directly contribute to the effectiveness of our sales team.
Must Have:
- Execute and refine complex sales order processes.
- Develop comprehensive and tailored customer quotes and proposals.
- Conduct in-depth analysis of sales metrics to identify trends and opportunities.
- Lead advanced product training programs and workshops.
- Draft and oversee the production of major sales documents and collateral.
- Manage extensive updates and integrity of customer databases.
- Lead strategic sales meetings and project sessions.
- Deliver exceptional customer support and resolve critical issues.
- Produce and interpret advanced sales performance reports.
- Oversee the coordination and execution of high-impact sales events.
About the Role:
As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals. Your work will directly contribute to the effectiveness of our sales team.
Responsibilities:
- Execute and refine complex sales order processes.
- Develop comprehensive and tailored customer quotes and proposals.
- Conduct in-depth analysis of sales metrics to identify trends and opportunities.
- Lead advanced product training programs and workshops.
- Draft and oversee the production of major sales documents and collateral.
- Manage extensive updates and integrity of customer databases.
- Lead strategic sales meetings and project sessions.
- Deliver exceptional customer support and resolve critical issues.
- Produce and interpret advanced sales performance reports.
- Oversee the coordination and execution of high-impact sales events.
Skills:
- Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.
- Customer Support: High proficiency in delivering exceptional customer support.
- Advanced Data Analysis: Skills in performing detailed sales data analysis.
- Training Development: Ability to design and lead comprehensive training initiatives.
- Advanced Documentation: Expertise in creating high-quality sales materials.
- CRM Expertise: Extensive knowledge and use of CRM systems.
- Strategic Planning: Skills in planning and leading strategic sales projects.
- High-Level Problem-Solving: Proficiency in resolving complex sales issues.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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