Sales Support Representative — Polish Market (Fixed-Term Contract)

This role supports the sales team by providing accurate product information, presentations, and technical expertise to clients, ensuring high customer satisfaction. The representative will handle customer inquiries, maintain CRM records, and assist in sales strategy execution. The position requires a Bachelor's degree with 2 years of experience in sales support, advanced Polish and fluent English, strong problem-solving, communication, and collaboration skills, and knowledge of key computer applications.

Must Have

• Support sales team by delivering accurate product information and presentations.
• Clearly communicate technical specifications and benefits.
• Respond promptly to customer inquiries, providing detailed support.
• Develop and apply foundational professional concepts.
• Use analytical skills to resolve routine requests efficiently.
• Build strong internal relationships and exchange information.
• Maintain accurate customer records, sales reports, and documentation in CRM.
• Provide technical expertise during client meetings and demonstrations.
• Assist in executing sales strategies and initiatives.
• Bachelor’s degree with 2 years of experience in Sales Support/Customer Service/Back Office.
• Advanced or near-native proficiency in Polish.
• Fluent in English.
• Problem-solving and critical thinking skills.
• Attention to detail.
• Customer centric.
• Excellent communication and collaboration skills.
• High intercultural awareness.
• Knowledge of Microsoft Word, Excel, SAP, Salesforce.

Good to Have

• Knowledge of German.
• Dedicated personality for a fast-paced & dynamical environment.
• Ability to deal and engage with demanding stakeholders.
• Identifies opportunities to enhance sales support processes.

Your role:

• Supports the sales team by delivering accurate product information and presentations to clients, clearly communicating technical specifications and benefits.
• Works diligently under supervision and within established processes, ensuring compliance with operational policies and consistent, high-quality output.
• Responds promptly to customer inquiries, providing detailed support on product features, usage, and troubleshooting to ensure high customer satisfaction.
• Develops and applies foundational professional concepts, building knowledge of relevant principles and practices to support continuous learning.
• Uses analytical skills to resolve routine requests efficiently, following defined procedures to achieve effective outcomes.
• Builds strong internal relationships, actively exchanging information with colleagues, supervisors, and project leaders to foster collaboration and team success.
• Maintains accurate and up-to-date customer records, sales reports, and documentation in the CRM system to support reporting and analysis.
• Provides technical expertise during client meetings and demonstrations, ensuring customer questions and concerns are addressed effectively.
• Assists in executing sales strategies and initiatives, working closely with the sales team to achieve business targets and expand market presence.
• Identifies opportunities to enhance sales support processes, contributing to greater efficiency and continuous improvement within the sales organization.

You're the right fit if:

• Bachelor’s degree with preference of 2 years of experience within Sales Support / Customer service / Back Office environment.
• Dedicated personality who loves to work within a fast-paced & dynamical environment.
• Ability to deal and engage with demanding stakeholders.
• Problem-solving and critical thinking skills, attention to detail.
• Languages: advanced or near-native proficiency in Polish and fluent in English. Knowledge of German is considered an asset.
• Customer centric and excellent communication and collaboration skills as well as high intercultural awareness.
• Knowledge of computer applications (i.e.: Microsoft Word, Excel, SAP, salesforce…).

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.