The Service Operations team is responsible for ensuring the analysis, execution, risk mitigation, effectiveness, and efficiency of escalated processes and requests, emphasizing quality, productivity, and continuous improvement. The purpose of this role is to validate compliance with linking and viability policies, create and update procedures, manage electronic signatures, communicate information with clients, perform billing closures and adjustments, and manage existing client cases.

Must Have

• Analyze and manage new client linking requirements
• Analyze and mitigate risk according to company policy
• Analyze and manage existing client requirements
• Review business processes and company policies to help improve processes
• Communication and guidance to external clients
• 2 years of experience in customer service, information analysis
• Technical or technologist degree in administrative areas
• Proficiency in Databases, CRM (Salesforce), Excel, Power Point
• Information analysis skills
• Customer service
• Results orientation
• Planning and organization
• Communication
• Resilience
• Proactivity

Perks & Benefits

• DEI (Diversity, Equity, and Inclusion)
• Work/life balance
• Development opportunities
• Authenticity
• Collaboration
• Wellness programs
• Reward & recognition
• Volunteering opportunities

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Area Overview:

The Service Operations team is responsible for ensuring the analysis, execution, risk mitigation, effectiveness, and efficiency of the processes and requests escalated to it, emphasizing quality, productivity, and continuous improvement of the area.

Purpose of the position:

• Validate compliance with linking and viability policies to ensure that all received documents, fee letters, addendums, contracts, and annexes comply with the requirements.
• Creation and updating of procedures
• Management of Electronic signatures
• Communication of information with clients.
• Perform closures and review billing adjustments.
• Management of existing client cases

Deliverables:

1. Daily management reports on the processing of linkages

2. Daily management reports on the processing of external client requests

3. Execution of new developments

Responsibilities of the position:

1. Analyze and manage new client linking requirements

2. Analysis and risk mitigation based on company policy guidelines

3. Analyze and manage existing client requirements

4. Review business processes and company policies to help improve processes.

5. Communication and guidance to external clients

Qualifications

• 2 years of experience in customer service, information analysis.
• Technical or technologist in administrative areas.
• Proficiency in Databases, CRM (Salesforce), Excel, Power Point
• Information analysis skills
• Customer service
• Results orientation
• Planning and organization
• Communication
• Resilience
• Proactivity

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here