Senior Account Manager

Kforce is seeking an experienced Senior Account Manager in Wexford, FL, to enhance customer relationships, boost product adoption, and expand account value. This role requires exceptional communication, a proactive approach, and strategic thinking to retain and grow customer accounts. The ideal candidate is organized, customer-focused, and driven by building scalable customer engagement, with responsibilities including account planning, relationship building, and identifying expansion opportunities.

Must Have

• Develop and execute account plans
• Build deep, trusted relationships with customer stakeholders
• Host QBRs and strategic check-ins
• Serve as the internal customer advocate
• Identify and execute opportunities to expand account value
• Leverage customer insights and market trends
• Collaborate closely with Sales and Marketing
• Contribute to forecasting, renewal strategy, and customer campaign planning
• Analyze customer behavior, usage patterns, and feedback
• Transform insights into actionable recommendations
• 5+ years of Customer Success or Account Management experience in SaaS, data, or related technology fields
• Proven results in upselling, cross-selling, and retention
• Strong analytical skills with experience interpreting customer usage data, market trends, and performance metrics
• Excellent communication and relationship-building skills
• Demonstrated leadership qualities and a high-ownership mindset
• Proven track record of exceeding customer revenue, retention, and expansion goals
• Experience with Salesforce
• Experience with Zendesk

Perks & Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)

Description

Kforce has a client in Wexford, FL that is seeking an experienced and highly motivated Senior Account Manager to strengthen customer relationships, drive product adoption, and expand account value. This role demands exceptional communication skills, a proactive mindset, and a strategic approach to retaining and growing customer accounts. If you're organized, customer-obsessed and energized by building scalable customer engagement, you'll thrive here.

Responsibilities:

• Develop and execute account plans that align our solutions with customer business goals and challenges
• Build deep, trusted relationships with customer stakeholders, becoming their go-to advisor for data quality and threat detection best practices
• Host QBRs and strategic check-ins to align solutions with evolving business needs and elevate executive engagement
• Serve as the internal customer advocate, partnering across Product, Support, and Operations to resolve issues quickly and deliver exceptional customer experiences that improve retention and loyalty
• Identify and execute opportunities to expand account value through additional products, services, or usage
• Leverage customer insights and market trends to position solutions that drive measurable ROI and long-term customer value
• Collaborate closely with Sales and Marketing to align customer-growth initiatives with companywide revenue goals
• Contribute to forecasting, renewal strategy, and customer campaign planning to enhance the overall customer lifecycle
• Analyze customer behavior, usage patterns, and feedback to uncover risks, opportunities, and operational improvements; proactively identifying churn risks and expansion opportunities
• Transform insights into actionable recommendations that drive product enhancements and improve customer success processes
• Report on trends, risks, and opportunities that influence revenue and retention strategy

Requirements

• 5+ years of Customer Success or Account Management experience in SaaS, data, or related technology fields, with proven results in upselling, cross-selling, and retention
• Strong analytical skills with experience interpreting customer usage data, market trends, and performance metrics
• Excellent communication and relationship-building skills; able to -go native- with customers and collaborate effectively across teams
• Demonstrated leadership qualities and a high-ownership mindset
• Proven track record of exceeding customer revenue, retention, and expansion goals
• Experience with Salesforce, Zendesk, and related tools that support scalable customer interactions and operations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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