Senior App Ops Engineer

The Senior App Ops Engineer will join a diverse team providing application support across multiple technologies. Key responsibilities include gathering and analyzing system metrics, partnering with development teams for service improvement, participating in system design, and building automation for sustainable systems. The role involves rigorous testing, release procedures, capacity planning, and incident management, focusing on permanent resolution of issues and cross-team coordination.

Must Have

• Gather and analyze metrics from operating systems and applications for performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation.
• Build and document automation processes for Infrastructure as a Service/Infrastructure as code.
• Perform backup and patch management.
• Conduct root cause analysis for all issues and find permanent resolutions.
• Coordinate with all other teams involved in user-related issues.
• Experience with Cloud Infrastructure (AWS, Azure, Kubernetes, EC2, S3, IAM, VPC, CloudWatch, Lambda, EKS).
• Experience in backend (Python, Node.js, Java, .Net) and frontend (React, Angular) development, RESTful APIs, CI/CD.
• Proficiency in DevOps tools like Jenkins, GitHub Actions, GitLab CI, and Docker.
• Scripting skills in Python, Bash, or PowerShell, and Splunk.
• Deep understanding of logs, metrics, tracing, performing root cause analysis and incident management.
• Strong communication skills, ability to work in shifts/weekends, and a customer-centric approach.

Perks & Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and children, with best-in-class benefits for families.
• Beyond the Basics: Retail discounts and referral incentive awards.

Job Description

About the Role:

Grade Level (for internal use): 10

The Team

Diverse and responsible team working on multiple applications and providing application support in two shifts. Ready to accept challenge on multiple technologies and eager for any new challenges.

Responsibilities:

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation.
• Balance feature development speed and reliability with well-defined service-level objective
• Day to day working with different teams like infra team for related issues
• Build and document automation processes for Infrastructure as a Service/Infrastructure as code.
• Backup and Patch management
• RCA of all the issues and deep interest in finding permanent resolution of all issues.
• Co-ordination of all other teams involved in issues related with users.
• Self-driven person

What We’re Looking For:

1. Cloud Infrastructure - AWS (preferred), Azure, Kubernetes platforms with knowledge on EC2, S3, IAM, VPC, CloudWatch, Lambda, EKS, deploying/scaling/troubleshooting/monitoring and cost optimization.

2. Development - Experience in backend (e.g., Python, Node.js, Java, .Net), frontend (e.g., React, Angular), RESTful APIs, CI/CD

3. DevOps - Jenkins, GitHub Actions, GitLab CI, Containerization (Docker)

4. Scripting & Tooling - Python, Bash, or PowerShell, Splunk

5. Troubleshooting & Support - Deep understanding of logs, metrics, tracing, performing root cause analysis and incident management

6. Soft Skills - Strong communication, working in shifts/weekends, customer-centric approach

The Location: Hyderabad, India

Grade: 10 {Senior Software Engineer-Application Operations}

Total Work Experience: 6 to 8 years

Hybrid model: 4 times a week work from office is mandatory.

Shift time: 6:30 am to 2:30 pm IST / 2:30 pm to 11 pm IST

About S&P Global Ratings

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 317752

Posted On: 2026-01-08

Location: Hyderabad, Telangana, India