Salesforce Service Cloud Lead Developer (Onshore)

We are seeking a highly skilled and experienced Salesforce Service Cloud Lead Developer to join our dynamic team. The ideal candidate will have a proven track record of designing, developing, and implementing robust solutions on the Salesforce Service Cloud platform. With over 7 years of hands-on experience, you will be the technical subject matter expert for our Service Cloud instance, driving innovation and ensuring the platform meets the evolving needs of our customer service organization. You will lead development efforts, from conception to deployment, and play a critical role in the full lifecycle implementation of new Service Cloud features and enhancements.

Must Have

• Lead a team of Salesforce developers and administrators.
• Serve as technical lead for Service Cloud project implementations.
• Develop custom solutions using Apex, Visualforce, and LWC.
• Configure and manage core Service Cloud features.
• Design and build complex integrations using REST/SOAP APIs.
• Mentor junior developers and promote best practices.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Minimum of 7+ years of Salesforce development experience.
• Strong, hands-on expertise in Salesforce Service Cloud.
• Proven experience with at least one full lifecycle Service Cloud implementation.
• Proficiency in Apex and Lightning Web Components (LWC).
• Hands-on experience with Email-to-Case and Omni-Channel setup.
• Solid understanding of Salesforce best practices, governor limits, and security models.
• Experience with Salesforce DX, version control (e.g., Git), and CI/CD processes.
• Excellent problem-solving, analytical, and communication skills.

Good to Have

• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Platform Developer I & II.
• Experience in an Agile/Scrum development environment.

Perks & Benefits

• Access to trainings, conferences, and certifications for self-development
• Skilled and team player colleagues
• Increased vacation days based on tenure in Ness and Floating holidays
• Medical insurance
• Attractive compensation scheme and referral bonuses

Description

Why Ness

We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As an employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Job Summary:

We are seeking a highly skilled and experienced Salesforce Service Cloud Lead Developer to join our dynamic team. The ideal candidate will have a proven track record of designing, developing, and implementing robust solutions on the Salesforce Service Cloud platform. With over 7 years of hands-on experience, you will be the technical subject matter expert for our Service Cloud instance, driving innovation and ensuring the platform meets the evolving needs of our customer service organization. You will lead development efforts, from conception to deployment, and play a critical role in the full lifecycle implementation of new Service Cloud features and enhancements.

Key Responsibilities:

• Lead a team of Salesforce developers and administrators to design and implement scalable, high-performance solutions on the Service Cloud platform.
• Serve as the technical lead for the full lifecycle implementation of Service Cloud projects, from requirements gathering and solution design to development, testing, and deployment.
• Develop custom solutions using Apex, Visualforce, and Lightning Web Components (LWC) to extend and customize Service Cloud functionality.
• Configure and manage core Service Cloud features, including Case Management, Email-to-Case, Web-to-Case, Knowledge Base, and Omni-Channel.
• Design and build complex integrations between Salesforce and other internal/external systems using REST/SOAP APIs.
• Mentor junior developers, providing technical guidance, code reviews, and promoting best practices in Salesforce development.
• Collaborate with business stakeholders, project managers, and business analysts to understand requirements and translate them into technical solutions.
• Stay current with the latest Salesforce releases and technologies, and recommend improvements to optimize our Service Cloud implementation.
• Troubleshoot and resolve complex technical issues, ensuring the stability and performance of the platform.

Required Qualifications & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 7+ years of professional Salesforce development experience.
• Strong, hands-on expertise in Salesforce Service Cloud, including a deep understanding of its architecture, data model, and capabilities.
• Proven experience with at least one full lifecycle implementation of Salesforce Service Cloud.
• Proficiency in Apex (classes, triggers, batch jobs, asynchronous Apex) and Lightning Web Components (LWC).
• Hands-on experience with Email-to-Case and Omni-Channel setup and customization.
• Solid understanding of Salesforce best practices, governor limits, and security models.
• Experience with Salesforce DX, version control (e.g., Git), and CI/CD deployment processes.
• Excellent problem-solving, analytical, and communication skills.

Preferred Qualifications:

• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Platform Developer I & II.
• Experience in an Agile/Scrum development environment.

Benefits for all our employees:

• Access to trainings, conferences, and certifications for self-development
• Skilled and team player colleagues
• Increased vacation days based on tenure in Ness and Floating holidays
• Medical insurance
• Attractive compensation scheme and referral bonuses

Why Ness?

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As an employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. At Ness, we treat our values of rigor, innovation, and partnership with the highest priority, and they are placed at the very core of our business — to guide us through our daily operations and interactions with our customers.

We offer our employees exciting and challenging projects across a diverse range of industries, as well as the opportunity to collaborate with a group of forward-thinking, capable partners around the globe.

Discover Ness Digital Engineering visiting our website www.ness.com

Not sure if you check every requirement?

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity also, we are aware of the studies that have shown that women/people of color/introverts are less likely to apply to jobs unless they meet every single qualification.

So, if this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyways. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles