Senior Application Support Analyst (Capital Market IT) M/F - Singapore

Quanteam

5+ Years | Singapore, Singapore (On Site) | Full Time | 1 day ago

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Job Summary

In the context of our development in Singapore, we are looking for a Senior Application Support Analyst (Capital Market IT). Our client has a global IT department (GIT) responsible for the development and operation of information systems and technological infrastructures. The position is attached to the Capital Markets IT (CMI) division, which manages information systems dedicated to capital market activities. The primary mission of IT is to "Run the Bank", ensuring the daily smooth functioning of systems. The role involves functional and technical eSales support, assisting Front Office Sales and Middle Office in using the bank's Sales workflow applications. These applications are critical for revenue-generating activities and Sales-Trading interactions.

Must Have

Define and implement application monitoring.
Manage user requests and coordinate technical teams.
Supervise daily/monthly processes and batch completion.
Resolve incidents for Sales, Middle, Back Office.
Ensure rigorous problem management and root cause analysis.
Verify Volume Credit and Markup calculations.
Administer platforms with internal/external providers.
Manage Straight Through Processing (STP) issues.
Work in a 24/7 "Follow the Sun" environment.
Apply internal policies and procedures.
Manage internal and external client relationships.
Assist business and technical analysts.
Minimum 5 years experience in application support/development.
Strong analytical and problem-solving abilities.
High autonomy and pressure resistance.
Excellent team spirit and interpersonal skills.
Fluent written and oral English communication.

Good to Have

ITIL certification.
XML knowledge.
PL/SQL knowledge.
MQ knowledge.
CFT knowledge.
Control-M knowledge.
Proactive mindset for incident prevention.
Participation in weekend/holiday support rotations.
Ability to simplify complex topics.

Job Description

OFFER DETAILS

As part of our development in Singapore, we are looking for a Senior Application Support Analyst (Capital Market IT).

Our client has a global IT department (GIT) that brings together all the teams responsible for the development and operation of information systems and technological infrastructures. Present in Europe & Africa, Asia-Pacific & Middle East, America, this department has more than 3,500 employees.

The position is attached to the Capital Markets IT (CMI) division, which manages information systems dedicated to capital market activities: Front Office booking platforms, Sales tools, risk management and regulatory reporting systems, valuation of financial products, etc.

The priority mission of IT is to “Run the Bank”, i.e., to guarantee the daily smooth functioning of systems, in permanent liaison with business users, infrastructure engineers, and application managers.

CMI teams are distributed between Paris, London, New York, Hong Kong, India, Singapore, and Montreal. The position, based in Singapore, offers a strong international dimension with distributed teams seeking to maintain the highest standards of quality and architecture.

Your MISSIONS

The role focuses on functional and technical eSales support, assisting Front Office Sales and Middle Office in using the bank's Sales workflow applications. These applications are critical as they are directly linked to revenue-generating activities and Sales-Trading interactions.

Application Supervision & Monitoring

Define and implement, in conjunction with development teams, the necessary monitoring.
Manage user requests requiring investigation and coordination with technical teams.
Supervise daily and monthly processing with project, infrastructure, and production teams.
Track and ensure the completion of daily batches, analyze and quickly resolve problems.
Monitor application KPIs and produce regular reports to improve operational efficiency.

Incident and Request Management

Provide Level 1 and 2 application support to users (Sales, Middle Office, Back Office).
Take charge of incidents until their resolution, mobilizing the necessary teams to minimize business impact.
Manage the backlog of user requests and ensure their processing.
Properly document tickets with key information.

Problem Management & Continuous Improvement

Ensure rigorous problem management: identification of root causes, post-incident follow-up.
Collaborate with build teams to prioritize and permanently resolve problems.
Contribute to the implementation of “monitoring as code”.
Create and maintain a knowledge base in coordination with developers.

Functional & Technical Support

Verify the correct calculation of Volume Credit and Markup.
Ensure platform administration with internal and external providers.
Manage STP (Straight Through Processing) issues.
Work in a 24/7 “Follow the Sun” environment.
Apply all internal policies and procedures.
Manage client relationships (internal & external).
Provide assistance to business and technical analysts.

Your PROFILE

This position requires a proactive mindset, focused on incident prevention, security, productivity, and continuous improvement of service quality.

Participation in weekend and holiday support rotations.

Your SKILLS

Required Experience & Skills

Senior, with at least 5 years of experience (ideally in finance/banking) in application support and/or development.
ITIL certification appreciated.
Interest in capital markets (FX, Fixed Income, Derivatives, Equity).
Good understanding of broker and clearing platforms (Tradeweb, Murex, DTCC, LCH/JSCC, etc.) and common financial applications (Bloomberg, Reuters…).
Knowledge of monitoring solutions (ITRS Geneos, Qokpit, Elastic, Splunk, Datadog…).
Technical skills in SQL, Java, Python, Unix/Windows commands.
Proficiency in Unix/Linux scripting.
Ability to manage SLA & KPI, client communication, escalations, risk analysis, and project execution.
Taste for continuous improvement and automation.
Additional knowledge appreciated: XML, PL/SQL, MQ, CFT, Control-M.

Personal Qualities

Excellent analytical and problem-solving skills.
Strong autonomy and resilience to pressure.
Team spirit and very good interpersonal skills.
Excellent written and oral communication in English, with the ability to simplify complex topics.

Our DIVERSITY COMMITMENT

Quanteam is a disability-friendly company and is committed to professional equality, diversity, and inclusion. It is open to all talents and, as such, encourages anyone with the skills mentioned in this offer to submit their application. Quanteam offers a business model focused on responsibility, commitment, responsible management, and is committed to sustainable development and respect for the environment.

About Quanteam

Quanteam (an entity of the Rainbow Partners Group) is a consulting firm specializing in the Banking, Finance, and Financial Services sectors.

Our 850 consultants, from 35 different nationalities, are located in Paris, Lyon, London, New York, Montreal, Geneva, Lisbon, Porto, Brussels, Casablanca, Madrid, and Singapore.

With dual business and IT expertise, Quanteam supports its key accounts (investment banks, asset management companies, private and retail banks, securities depositories, etc.) across the entire Front-to-Back chain, in the evolution of their business activities and their transformation projects.

Our teams are organized around 5 areas of expertise: