Senior Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Key Areas of Responsibility

• Provides post-sale support services to customers to coordinate and execute product/services.
• Support in the development of programs to train the customer on how to properly use products/services.
• Respond to customer inquiries within the stipulated time and resolve customer issues promptly.
• Maintain close attention to detail, a sense of urgency, and a mission-focused approach to delivering quality service to customers.
• Process customer profile amendments (e.g., changes to address, name, and other indicators).
• Facilitate customer on boarding through account setup and raise work orders as per the requirement, including verification and validation.
• Contact customers over the phone and resolve their queries/concerns
• Ensure a standardized and efficient onboarding process for all new customers.
• Verify the information and collect all necessary details to proceed with the account setup, including Billing Information, Site Contact Details, Account Type, Billing Cycle, Payment Terms, Invoice Delivery Method, and Destruction Contact Information.
• Set up accounts according to the requested Lines of Business (LOBs).,update the rates according to the *price schedule, and then proceed to create the account in the billing system

Skills Required

• Sound reading comprehension, active listening and understanding skills.
• Excellent verbal and written communication
• Possess knowledge of and hands-on experience with applications such as Salesforce, Microsoft Excel, PDFs, and CRM tools.
• Speed and accuracy of data analytical experience required.
• Excellent problem solving and data analytical skills.
• Highly motivated, Customer focused and pays attention to details.
• Ability to think strategically, and act tactically
• Reliable Team Player, Strong interpersonal skills and positive attitude towards work.
• Effective time and prioritization management.

Who We Are

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.