Operations Assistant

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is looking for an experienced Operations Assistant to join our Operations team in Jandira, SP.

In this role, you will be responsible for ensuring quality control, productivity measurement, and compliance with Service Level Agreements (SLA) for our information management services.

You will be part of an essential team that ensures operational excellence and crucial data and reports support for Operations leadership decision-making.

RESPONSIBILITIES

• Perform operational workflow management, controlling client requests in the system and via email, and ensuring correct closure after activity completion.
• Develop and Generate daily production reports for productivity measurement, and fill out analysis spreadsheets for billing tracking and error measurement.

REQUIREMENTS

• Desirable experience working in Operations routines.
• Strong knowledge or intermediate skill in Microsoft Office Suite, with a focus on spreadsheets (Excel) for preparing and updating reports and controls.
• Proven ability to Seek Results, Attention to detail, and Customer Focus to maintain data quality and accuracy.
• High school diploma completed (Required).

WHAT WE HAVE FOR YOU?

• WORKLOAD: 44 HOURS PER WEEK
• CITY/UNIT: JANDIRA
• HEALTH PLAN AND DENTAL PLAN
• TRANSPORTATION VOUCHER AND/OR CHARTERED TRANSPORT
• LIFE INSURANCE
• CAFETERIA

If you have the experience and quality focus to drive operational excellence in a dynamic environment, apply now and be part of the Iron Mountain team!

Category: Operations Group