Senior Associate, Credit & Collections

13 Minutes ago • 5 Years +

Monetization

Job Description

Iron Mountain is seeking an experienced Senior Associate, Credit & Collections to join our Credit & Collections team. In this role, you will be responsible for independently managing a portfolio of accounts to minimize delinquency, assess customer creditworthiness, and proactively resolve complex billing and payment disputes. The Senior Associate acts as a role model, providing regular guidance and assistance to other collections agents within the vertical. Iron Mountain provides expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

Must Have:

Independently manage a dedicated portfolio of accounts on a month-over-month basis to achieve management-set delinquency targets.
Collaborate with corporate customers and internal District, Area, Division, and Corporate teams to resolve outstanding billing issues and payment delays.
Ensure compliance with organizational standards by documenting all collection efforts, adhering to Iron Mountain policy and procedures, and staying updated with relevant industry trends.
A minimum of five (5) years of experience in collections, dispute resolution, billing, or revenue cycle management.
Strong knowledge of various Collections systems and advanced ability with commonly used software, including Microsoft Excel, Outlook, Word, and Internet Browsers.
Proven ability in complex problem-solving requiring independent judgment, strong analytical skills, excellent communication, and negotiation.

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an experienced Senior Associate, Credit & Collections to join our Credit & Collections team.

In this role, you will be responsible for independently managing a portfolio of accounts to minimize delinquency, assess customer creditworthiness, and proactively resolve complex billing and payment disputes.

The Senior Associate acts as a role model, providing regular guidance and assistance to other collections agents within the vertical.

What You'll Do (Responsibilities)

In this role, you will:

Independently manage a dedicated portfolio of accounts on a month-over-month basis to achieve management-set delinquency targets.
Collaborate with corporate customers and internal District, Area, Division, and Corporate teams to resolve outstanding billing issues and payment delays.
Ensure compliance with organizational standards by documenting all collection efforts, adhering to Iron Mountain policy and procedures, and staying updated with relevant industry trends.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

A minimum of five (5) years of experience in collections, dispute resolution, billing, or revenue cycle management.
Strong knowledge of various Collections systems and advanced ability with commonly used software, including Microsoft Excel, Outlook, Word, and Internet Browsers.
Proven ability in complex problem-solving requiring independent judgment, strong analytical skills, excellent communication, and negotiation.

Call to Action

If you are a highly motivated and detail-oriented professional ready to take ownership of a critical portfolio and serve as a role model for your team, apply now to join Iron Mountain!

Category: Finance

Who We Are

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values

and Code of Ethics

for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.